How to Hire a Resilient and Sustainable Workforce

Strong workforce

My mother always said, “To end well, you must begin well.” Of course, she was talking about how you separated clothes for the washing machine or how you chose vegetables at the market. But it’s also true when it comes to creating a resilient, sustainable workforce. The questions you ask in the recruiting phase will … Read more

How to Turn Stale Managers Into Stars

Management meeting

A new report from Gallup, based on extensive polling, finds only 10% of managers have what it takes to be “a great manager.” Deep breathe before you fire the lot or cry foul. First, Gallup didn’t just make up these numbers. They measured the engagement levels of 27 million employees in 195 countries. In the … Read more

Mistakes Leaders Make in Troubled Times

Management mistakes

Alternative action to the top five mistakes leaders made during difficult times. Mistake #1: Become reactive and reactionary. There is truth in the old saying “Respond in haste. Regret in sorrow.” This is also known as the “ready, fire, aim” approach of leadership. When leaders fail to gather the information and critically assess the long-term … Read more

Sure Fire Ways To Drive Customers Away!

Don't drive customers away

Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.