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Emil Hajric

Customer Support Guide to Effectively Helping Your Customers

December 8, 2025March 27, 2020 by Emil Hajric
Customer Su

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..

Improve Customer Experience with Knowledge Management

December 8, 2025May 2, 2019 by Emil Hajric
Managers using knowledge base software

A well-planned and maintained knowledge management system is the cornerstone of a successful customer experience strategy..

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Latest Articles

  • Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

  • Cyara Launches Agentic CX Trust Platform for Conversation Quality and Compliance
  • Genesys Targets Faster Agentic AI Adoption Across CX
  • One in Five Brits Think Customer Service Has Got Worse Over the Past Year
  • RingCentral Adds AI Workforce Management Capabilities to RingCX
  • Salesforce to Acquire Voice AI Company Cresta

Knowledge Base

  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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