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Emil Hajric

Customer Support Guide to Effectively Helping Your Customers

December 8, 2025March 27, 2020 by Emil Hajric
Customer Su

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..

Improve Customer Experience with Knowledge Management

December 8, 2025May 2, 2019 by Emil Hajric
Managers using knowledge base software

A well-planned and maintained knowledge management system is the cornerstone of a successful customer experience strategy..

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Latest Articles

  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call
  • Top 7 AI Sales Assistants for Discovery Calls

Latest News

  • Kustomer Integrates AI QA and Conversation Insights to Drive Measurable CX
  • 56% of Multilingual Customers Walk Away Over Poor Localization
  • Contentsquare Unveils AI-First Experience Platform to Bridge Human and Autonomous Agent Journeys
  • AI Needs People: Report Shows Trust Doubles When Human Fallbacks Are Visible
  • Forgepoint Raises $9.8M to Cut Quoting Times by Over 55% for Manufacturers

Knowledge Base

  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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