3 Reasons to Listen to Your Front-Line Employees
It’s important to appreciate and listen to front-line employees. Errol Allen lists his top three reasons not to take your customer service heroes for granted..
Errol Allen
Four Steps to Increase Customer Retention
In these days of fierce competition, it’s crucial to do everything that you can to protect your customer base. Errol Allen explains how..
Why Your Business Needs Crazy Customers!
Do you want customers that are “crazy” about your business? Erol Allen explains why reputation, engaging employees and engaged leadership are critical to your organization’s success..
Customer Service Policy: Are Your Customers Stuck in the Middle?
Errol Allen looks at three ways to ensure a seamless customer experience.
Key Management Skills for Creating Great Customer Experiences
Here are some key ingredients for successfully managing the customer experience.
Quality Standards for Great Customer Experiences
A customer should receive the same level of service no matter who is the individual service provider.
Don’t Keep Your Customers Waiting!
There’s one thing that customers delight in and that’s being provided with service in a timely manner.
3 Steps to New Customer Service Employee Success
Here are three important tasks that will help new hires be successful.
How to Prevent Angry Customers
Errol Allen identifies and addresses issues which contribute to customer unhappiness.
3 Ways to Fill the Gaps in Your Customer Service
Failing to meet your customer’s expectations means gaps exist in your processes. Here are some ways to fill these gaps.
Six Key Ingredients of Great Customer Service
The essential characteristics of service excellence unveiled.
Three Words You Should Never Hear in Customer Service
Errol shares his thoughts on new hires and the three words that should be avoided at all cost.
What Is Customer Service?
Errol Allen gives us his definition of customer service and explains how to create great customer experiences.
Put Your Customer’s Shoes On!
Take a fresh look at the service you provide by examining your organization from the customer’s perspective.
The Four C’s of Customer Service
In this multichannel world, it’s important to make sure your customers understand how important they are.
Customer Service: Why You Should Think Long Term
What we do today has a long-term effect for both the customer and our company.
5 Things Today’s Customers Want
Have you ever wondered what your customers really want? Here are 5 things that they may be looking for.
Customer Service—It’s Not Rocket Science
Let’s go back to basics by taking a closer look at the principles of customer service.
The Financial Impact of Customer Service
Don’t take customer service for granted – the financial impact is huge!