Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Faith Monson

Managing Difficult Employees: 5 Tips to Improve a Toxic Workplace

December 8, 2025October 26, 2017 by Faith Monson

Working with a dysfunctional team is one of the most difficult situations a manager can face. Faith Monson provides some useful tips to defuse a toxic workplace..

10 Customer Service Tips to Ensure Your Event is a Success

December 8, 2025December 21, 2015 by Faith Monson

The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..

10 Golden Rules to Bring Your Customer Service Back from Extinction

December 8, 2025December 11, 2015 by Faith Monson
Don't become extinct

Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • The Tech Scales Online Betting Platforms Support During 2026 FIFA World Cup In-Play Surges
  • 100 Customer Appreciation Quotes for Thank-You Messages
  • What Is National Receptionists Day and When Is it?
  • 50 Things You Should Never Say to a Customer
  • Why Human Judgment Still Outperforms AI in High-Stakes CX

Latest News

  • GoTo Unveils GoTo Connect CX Complete to Unify SMB Customer Interactions
  • Zendesk Signals End of the Chatbot Era with New Autonomous Service Workforce
  • Impress Computers Secures World-Class Customer eXperience Trained (WCCXT) Certification
  • Constant Contact Names Megan Anderson as Chief Customer Officer
  • Stackable Labs Unveils AI Experience Layer for Customer Messaging

Knowledge Base

  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact