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Faith Monson

Managing Difficult Employees: 5 Tips to Improve a Toxic Workplace

December 8, 2025October 26, 2017 by Faith Monson

Working with a dysfunctional team is one of the most difficult situations a manager can face. Faith Monson provides some useful tips to defuse a toxic workplace..

10 Customer Service Tips to Ensure Your Event is a Success

December 8, 2025December 21, 2015 by Faith Monson

The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..

10 Golden Rules to Bring Your Customer Service Back from Extinction

December 8, 2025December 11, 2015 by Faith Monson
Don't become extinct

Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..

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Knowledge Base

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Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
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  • What are the Ten Principles of Reinvention?
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