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Faith Monson

Managing Difficult Employees: 5 Tips to Improve a Toxic Workplace

December 8, 2025October 26, 2017 by Faith Monson

Working with a dysfunctional team is one of the most difficult situations a manager can face. Faith Monson provides some useful tips to defuse a toxic workplace..

10 Customer Service Tips to Ensure Your Event is a Success

December 8, 2025December 21, 2015 by Faith Monson

The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..

10 Golden Rules to Bring Your Customer Service Back from Extinction

December 8, 2025December 11, 2015 by Faith Monson
Don't become extinct

Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..

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Latest Articles

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  • 10 Best Customer Complaint Channels
  • The Era of Context: How AI Translation is Mastering the Human Touch
  • Why Having Good Customer Service is Essential for Online Businesses
  • Why Brands Are Still Cautious About AI In Customer Service

Latest News

  • 8×8 Expands AI Studio with Real-Time Voice Translation and Multi-LLM Support
  • Atento Unveils New AI Solutions Suite for In-House CX Operations
  • Adobe Announces General Availability of CX Enterprise Coworker
  • Sprinklr Unveils LLM Insights to Help Brands Navigate AI-Generated Search Results
  • SuccessKPI Recognized Among Top Workforce Management Providers in New DMG Report

Knowledge Base

  • Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service
  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

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