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Faith Monson

Managing Difficult Employees: 5 Tips to Improve a Toxic Workplace

December 8, 2025October 26, 2017 by Faith Monson

Working with a dysfunctional team is one of the most difficult situations a manager can face. Faith Monson provides some useful tips to defuse a toxic workplace..

10 Customer Service Tips to Ensure Your Event is a Success

December 8, 2025December 21, 2015 by Faith Monson

The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..

10 Golden Rules to Bring Your Customer Service Back from Extinction

December 8, 2025December 11, 2015 by Faith Monson
Don't become extinct

Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..

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Latest Articles

  • The 10 Pillars of Customer Experience
  • The Enterprise AI Bottleneck: Why Legacy CX Infrastructure Is Slowing AI Transformation
  • How Customer Segmentation Improves Customer Experience
  • How KFC Handles Customer Complaints
  • EESI Global: Mission, Architecture, and Operating Principles of an International Self-Regulatory Platform

Latest News

  • Nationwide Claims Top Spot for Customer Service as Financial Sector Overtakes Retail
  • Ofcom Hits Virgin Media with £28m Fine Over Deliberate Cancellation Barriers
  • Customer Complaints Highlight Growing Frustration with AI
  • Amazon Connect Launches Agentic CX Designer to Streamline AI Self-Service
  • Salesforce Debuts Agentforce Help Agent with Outcome-Based Pricing

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?

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