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Gary Edwards

Top 4 Customer Loyalty Tips for Retailers

December 8, 2025May 5, 2015 by Gary Edwards
Retailer service store

Can brands really afford to nix their loyalty card programs? Dr. Gary Edwards provides his top 4 loyalty tips for retailers.

5 Tips for Creating a Disney-like Customer Experience

December 8, 2025May 5, 2015 by Gary Edwards
Disney service culture

By centering company culture on the idea that customers come first, brands like Disney provide unmatched customer experiences.

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Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
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