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Gary Williams

Why Adopting Speech Recognition Technology in Your Call Centre Is Easier Than You Think

December 8, 2025June 23, 2020 by Gary Williams
Girl using voice recognition on phone

Speech recognition software is becoming a key technology in our everyday lives. Despite this, there are some reservations. Gary Williams investigates..

Call Centres Coming Home: How Technology Can Smooth the Move

December 8, 2025March 12, 2020 by Gary Williams
UK Call Centre

Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology..

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