Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Honorée Corder

Keep Your Customers Blissed Out & Excited

December 8, 2025May 3, 2015 by Honorée Corder
Raving Fans

By keeping your customers engaged you will become your very own marketing department.

Give Good Voicemail – Master the Art of Leaving Messages!

December 8, 2025April 27, 2015 by Honorée Corder
People leaving voice mail

Including these seven steps in your voicemail practice will increase your productivity and elevate your standing as a true customer service professional.

Turbocharge Your Business with Exceptional Business Courtesy

December 8, 2025April 27, 2015 by Honorée Corder
Polite handshake

The top 1% of businesses has a level of business courtesy others simply do not. In this article, Honorée Coder takes a close look at what separates the top 1% of business professionals, income-earners and producers from the other 99%.

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call
  • Top 7 AI Sales Assistants for Discovery Calls

Latest News

  • Orvera AI Brings Contact Center Know-How Into AI Implementation
  • Easyjet’s Customer Service Takes off With AI
  • Zoom Introduces Unified Context Layer to Connect Conversations
  • New York City Sets Out Consumer Protections for AI-Powered Customer Service
  • Google Cloud Outage Disrupts UK Banks and Public Services

Knowledge Base

  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact