Inge De Bleecker 
We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year to improve the customer experience. Inge De Bleecker explores the latest developments..
Inge De Bleecker, Vice President of CX at Applause looks at three ways brands can personalise the customer journey, provide meaningful interactions and improve customer engagement..
Inge De Bleecker, Vice President of CX at Applause reveals three important ways brands can provide seamless and unforgettable customer experiences across all platforms and devices..
Like omnichannel customer journeys, chat apps have been around for a number of years. However their use has now extended from personal messaging to business-to-consumer communication..