Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Jack Underwood

5 Years’ Time – What Can Customers Expect From Last-Mile Delivery?

December 8, 2025September 30, 2021 by Jack Underwood
Parcel delivery left on doorstep

Customer expectations around delivery are changing. As we increase our online shopping frequency and continue to accelerate the shift to e-commerce, our understanding of the new normal is evolving..

What the Delivery Feedback Gap Means for Retailers and How They Can Close It

December 8, 2025June 30, 2021 by Jack Underwood
Deliveryman carrying parcels to van

Innovative retail technology has transformed the way people shop, both online and in store. From new ways to pay, to a strong focus on user experience design, shopping has evolved for the better..

Your Customers Are Your Secret Weapon for Great App Development

December 8, 2025April 7, 2021 by Jack Underwood
Customer using app on her phone

An app can make or break the customer journey. Get it right and the ease and simplicity of your product will have your customers coming back for more. Jack Underwood, Founder and CEO of Circuit explains..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How Smart Queue Management Is Redefining Customer Service
  • How to Read an AI Resolution Rate Before You Believe It
  • What Is Agentic Personalization?
  • Beyond “This Call May Be Recorded”: Why Modern Contact Center AI Demands a Transparency Overhaul
  • How to Build a Strong Customer Engagement Strategy

Latest News

  • Dedication to Customers Earns Top Awards at UK Power Networks
  • Locus Rolls Out Delivery Promise Management Ahead of Peak Season
  • The Self-Service Revolution: How In-Store Automation Is Moving from Checkout Lane to Core Infrastructure
  • Stonly Unveils Business Process Agents to Target Complex Customer Service Workflows
  • Salesforce Unveils AIforce Bringing Full Platform Power to Any Interface

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact