Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

James O’Hare

Is a Digital-Only Strategy Right for Your Business?

December 8, 2025January 16, 2023 by James O’Hare
James O’Hare, managing director, LINK Mobility

As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..

Black Friday: Is the Humble SMS the Secret Weapon for Brands Managing Customer Service Volumes This Year?

December 8, 2025October 25, 2022 by James O’Hare
James O’Hare, managing director, LINK Mobility

Black Friday is a time of year when consumers can get the best deals for the things they want. James O’Hare, managing director of LINK Mobility, says great communications will be critical..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid
  • Journeys UK: Why Avaya Believes Contact Centre Orchestration Will Shape Customer Experience AI
  • 10 Ways to Spot Root Causes Before Customer Complaints
  • Why the EU Act Should Not Stop Companies from Using AI in Customer Service

Latest News

  • 8×8 Broadens AI Capabilities Across the Enterprise
  • Glassbox Turns Digital Experience into Real-Time Digital Operational Intelligence for Enterprise AI
  • Onton Debuts a New AI Model for Trustworthy Product Discovery
  • Paytia Lets AI Agents Take Card Payments — Without the Card Ever Reaching the AI
  • Observe.AI and AWS Form Strategic Alliance to Scale AI Agents in the Contact Center

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact