Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

James O’Hare

Is a Digital-Only Strategy Right for Your Business?

December 8, 2025January 16, 2023 by James O’Hare
James O’Hare, managing director, LINK Mobility

As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..

Black Friday: Is the Humble SMS the Secret Weapon for Brands Managing Customer Service Volumes This Year?

December 8, 2025October 25, 2022 by James O’Hare
James O’Hare, managing director, LINK Mobility

Black Friday is a time of year when consumers can get the best deals for the things they want. James O’Hare, managing director of LINK Mobility, says great communications will be critical..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • The Tech Scales Online Betting Platforms Support During 2026 FIFA World Cup In-Play Surges
  • 100 Customer Appreciation Quotes for Thank-You Messages
  • What Is National Receptionists Day and When Is it?
  • 50 Things You Should Never Say to a Customer
  • Why Human Judgment Still Outperforms AI in High-Stakes CX

Latest News

  • GoTo Unveils GoTo Connect CX Complete to Unify SMB Customer Interactions
  • Zendesk Signals End of the Chatbot Era with New Autonomous Service Workforce
  • Impress Computers Secures World-Class Customer eXperience Trained (WCCXT) Certification
  • Constant Contact Names Megan Anderson as Chief Customer Officer
  • Stackable Labs Unveils AI Experience Layer for Customer Messaging

Knowledge Base

  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case
  • The True Value of Self-Service Customer Analytics for Retail
  • 5 Ways Customer Service Live Chat Can Boost Your Shipping Business
  • Easy Ways to Strengthen Your Wi-Fi and Reduce Lag

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact