Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

James O’Hare

Is a Digital-Only Strategy Right for Your Business?

December 8, 2025January 16, 2023 by James O’Hare
James O’Hare, managing director, LINK Mobility

As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..

Black Friday: Is the Humble SMS the Secret Weapon for Brands Managing Customer Service Volumes This Year?

December 8, 2025October 25, 2022 by James O’Hare
James O’Hare, managing director, LINK Mobility

Black Friday is a time of year when consumers can get the best deals for the things they want. James O’Hare, managing director of LINK Mobility, says great communications will be critical..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How Customer Segmentation Improves Customer Experience
  • How KFC Handles Customer Complaints
  • EESI Global: Mission, Architecture, and Operating Principles of an International Self-Regulatory Platform
  • How to Monitor AI and Human Customer Support in Real Time
  • 10 Customer Complaint Scenarios and How to Handle Them

Latest News

  • Zenarate Extends its Frontline Performance Platform with Evolve, Delivering a Unified Approach to Human + AI Performance
  • Guardian Research: US Consumers Report Growing Despair Over Automated CX
  • Conduent Expands Next Gen CX Platform with AI Translation and Training Tools
  • CallMiner Introduces Agentic AI Guidance to Empower Real-Time Agent Support
  • Probook Raises $40M from Andreessen Horowitz and Sequoia to Scale the AI Operating System for Home Services

Knowledge Base

  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service
  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact