Jason Grier

In 2022 CX will continue to be top of mind for companies across verticals. Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond..

Broadly speaking, the main goal of a business is to create value. Two very different ideologies exist today to achieve that goal: the “inside-out” approach and the “outside-in” approach. Jason Grier, Reputation, explains..