Jeff Mowatt 
Chances are you’ve experienced delays at work waiting for someone to respond to your email. That person may be overloaded or unorganized and yet you’re held responsible for the lack of progress. Here are two tips to get faster replies to your emails. First tip – modify your subject line from being a topic title … Read more
Jeff Mowatt looks at some surprisingly quick and simple ways to improve your response time to customer inquiries—and make an exceptional first impression..
Customer service expert Jeff Mowatt has created a list of Top 10 telephone turnoffs to avoid – or risk alienating your colleagues and clients.
Remember the days when people noticed good customer service, talked about it, and most importantly—rewarded you for it? Happy customers would return and spread the word..
Find out if your telephone customer service is winning or losing customers by making a “mystery call”..
Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees..
While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..
Jeff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors..
Jeff Mowat explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success..
Jeff Mowatt has put together a list of frequently asked questions on how to deal with internet trolls and regain trust with upset customers..
Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..
You may have great products but you can still have customer service problems caused by equipment failures or human error. While you can’t control external events, you can control what you say to upset customers..