Jim Clemmer 
As a manager, you need to ensure that your team is a good example of team effectiveness. A scout leader was trying to lift a fallen tree from the path. His pack gathered around to watch him struggle. “Are you using all your strength?” one of the scouts asked. “Yes!” was the exhausted and exasperated … Read more
Organizations should be built and managers should be functioning so people can be naturally empowered.
There are many reasons why teams and organizations haven’t developed a culture of intense focus on their customers and partners. But the root cause of poor or just mediocre customer service goes deeper. It has to do with will.
Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. Learn more about the blocks to customer focus.
It is now widely believed that there is a cause-and-effect relationship between a loyal employee and a loyal customer.