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John Coggins

Customer Service Needs a Personal Touch Now More Than Ever

December 8, 2025December 18, 2023 by John Coggins
Customer service representatives

Customer Service should be a human experience. Countless companies have lost sight of that crucial fact, often relying on chat or never-ending touch-tone menus that frustrate customers immensely..

Aligning Workflows with the Customer Journey

December 8, 2025November 9, 2022 by John Coggins
Customer journey map

Customer-centric is the modern focus Customer Service Managers are seamlessly bringing into their businesses – understand your customer’s needs and solve them intelligently..

Customer Connect Expo 2026
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Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
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