Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Karl Brough

The Evolving Role of BPOs in a Time of Uncertainty

December 8, 2025November 3, 2023 by Karl Brough
Karl Brough, General Manager, U.K. and South Africa, Foundever

Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why now more than ever, a strong partnership, rather than a supplier relationship, is integral to the success of the client..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call
  • Top 7 AI Sales Assistants for Discovery Calls

Latest News

  • Kustomer Integrates AI QA and Conversation Insights to Drive Measurable CX
  • 56% of Multilingual Customers Walk Away Over Poor Localization
  • Contentsquare Unveils AI-First Experience Platform to Bridge Human and Autonomous Agent Journeys
  • AI Needs People: Report Shows Trust Doubles When Human Fallbacks Are Visible
  • Forgepoint Raises $9.8M to Cut Quoting Times by Over 55% for Manufacturers

Knowledge Base

  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact