When Was the Last Time You Heard Your Customer’s Voice?
Kate Kompelien, Executive Director of CX Strategy and Design at TTEC Digital, explains how to use VoC to understand your customer’s needs across the Total Experience..
Kate Kompelien
Why Your Brand Needs a Total Experience Strategy
Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains..
Navigating CX and EX During the Great Resignation
Creating a great customer experience starts with understanding and improving the employee experience. Here’s how companies can navigate these challenges during the Great Resignation..