Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Kurt Schroeder

Overcoming the Great Resignation with Lessons Learned from CX Best Practices

December 8, 2025December 10, 2021 by Kurt Schroeder
Employee handing over resignation letter

Is your organization ready to begin aligning your employee experience with the new world of work? Kurt Schroeder, Chief Experience Officer at Avtex shares some quick strategies you can use to get started..

Developing an Effective Chat Bot Strategy to Fuel Exceptional Customer Experiences

December 8, 2025November 25, 2019 by Kurt Schroeder
Contact center agents working with chatbot

Bots, and the underlying AI that drives them have become increasingly popular in many Customer Experience and contact center circles and for good reason..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Beyond “This Call May Be Recorded”: Why Modern Contact Center AI Demands a Transparency Overhaul
  • How to Build a Strong Customer Engagement Strategy
  • Turning Negative Feedback Into a Competitive Advantage
  • How AI Agents Are Changing the Way Businesses Connect Their Systems
  • Who Holds the Strings? If You Control the ‘Outcome’ You Can Stand Behind It

Latest News

  • Stonly Unveils Business Process Agents to Target Complex Customer Service Workflows
  • Salesforce Unveils AIforce Bringing Full Platform Power to Any Interface
  • Lightsage Raises $4M to Build the Growth Stack for Internet Software’s Newest Customer: AI Agents
  • Genesys Puts Agentic AI to Work Across the Customer Journey
  • Quiq Launches Voice Assist: Agentic AI That Acts During Live Calls

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact