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Kurt Schroeder

Overcoming the Great Resignation with Lessons Learned from CX Best Practices

December 8, 2025December 10, 2021 by Kurt Schroeder
Employee handing over resignation letter

Is your organization ready to begin aligning your employee experience with the new world of work? Kurt Schroeder, Chief Experience Officer at Avtex shares some quick strategies you can use to get started..

Developing an Effective Chat Bot Strategy to Fuel Exceptional Customer Experiences

December 8, 2025November 25, 2019 by Kurt Schroeder
Contact center agents working with chatbot

Bots, and the underlying AI that drives them have become increasingly popular in many Customer Experience and contact center circles and for good reason..

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  • Customers 3x More Likely to Use Third-Party GenAI Over Brand Chatbots

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  • What is Kotler’s Theory of Customer Satisfaction?
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