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Kurt Schroeder

Overcoming the Great Resignation with Lessons Learned from CX Best Practices

December 8, 2025December 10, 2021 by Kurt Schroeder
Employee handing over resignation letter

Is your organization ready to begin aligning your employee experience with the new world of work? Kurt Schroeder, Chief Experience Officer at Avtex shares some quick strategies you can use to get started..

Developing an Effective Chat Bot Strategy to Fuel Exceptional Customer Experiences

December 8, 2025November 25, 2019 by Kurt Schroeder
Contact center agents working with chatbot

Bots, and the underlying AI that drives them have become increasingly popular in many Customer Experience and contact center circles and for good reason..

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Latest Articles

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  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

  • Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise
  • Upstream Works Launches Totalix Contact Center Platform
  • 75% of B2B Leaders Trust Human Guidance Over AI
  • Robert Downey Jr. Joins SPECS as Honorary Chief Customer Experience Officer
  • Microsoft Brings AI Agents and Analytics to Existing Contact Centers

Knowledge Base

  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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