Managing Caller Hostility on a Customer Complaint Hotline
How to avoid anger spiraling out of control on the telephone.
Larry Pheil
Latest Articles
- 50 Things You Should Never Say to a Customer
- Why Human Judgment Still Outperforms AI in High-Stakes CX
- How Nurturing Customers Through the Customer Lifecycle Can Transform a Brand From a Hobby Into a Multi-Million Dollar Moneymaker
- Training a Lightweight Neural Network for On-Device ID Document Detection
- What Is the Gap Model of Service Quality and Why It Matters
Latest News
- Vapi Raises $50M Series B as It Reaches 1 Billion Calls, Powering the Next Generation of Enterprise Voice AI
- ASAPP Bolsters CXP with New Suite of Purpose-Built AI Agents
- Holonomics Launches Updated ‘CX Operating System’ to Address AI Strategy and Strategic Alignment
- AskNicely’s Reputation Manager Aims to Unlock the Goldmine of Unused Customer Surveys and Reviews
- Microsoft’s AI Agent Trio: A New Era for Dynamics 365 Contact Center