Liz McGrath

Cake Calamity Proves Canity’s Value in a World of Crummy Customer Service

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May was a great month for entrepreneur and photographer Kym Illman. He was trackside as Perth-born Daniel Ricciardo dominated the Monaco Grand Prix, capturing some super sharp images of the drivers and the celebrities in the huge and colourful crowd. Daniel Ricciardo dominated the Monaco Grand Prix As Illman, and anyone following the F1 calendar … Read more

Would You Like Manners with That?

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Kym Illman, Canity

A phone call from entrepreneur and customer service guru Kym Illman to his airline carrier recently ended in him providing the unwitting call centre staff member with some on-the-spot training in phone skills..