Are Happy Agents the Secret to Happy Customers?
Mads Fosselius, Founder and CEO of Dixa explains how to create an environment where customer service agents feel empowered to do their best work..
Mads Fosselius
Latest Articles
- Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
- How to Make Automated Customer Experience More Human
- Social Media Standards for Customer Service Managers
- Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
- First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call
Latest News
- Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise
- Upstream Works Launches Totalix Contact Center Platform
- 75% of B2B Leaders Trust Human Guidance Over AI
- Robert Downey Jr. Joins SPECS as Honorary Chief Customer Experience Officer
- Microsoft Brings AI Agents and Analytics to Existing Contact Centers