Meredith Estep 
Are you looking for ways to delight your customers beyond the standard realm of satisfactory customer service? Try communicating with them more effectively. Here are six tips to get you started..
Providing top-notch service does not have to cost a lot, but it does take time and effort to create a memorable service experience for your customers..
As a business owner, it might be easier for you to find a good excuse for not providing customers with quality of services they expect from you. Especially when finding the reason behind a customer’s bad experience and making efforts to improve your services seems all the while more difficult. If you have been following … Read more
When it comes to providing the best possible service to your customers, the people you hire make all the difference. Here are five basic skills your CSRs cannot be without..
If you asked 100 Customer Service Representatives to identify their least favorite aspect of their job, 98 would probably say it is dealing with angry customers..
A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..
Even the best-oiled customer service machines are bound to malfunction on occasion. When a mistake occurs, how does your business handle the blunder?
Check out these five challenges currently facing Customer Service Managers on the quest for top-rated customer service..
You simply cannot succeed in a business without excellent customer service. All aspects of customer service should project a professional image of your company. This is even more important when communicating with customers through email. A professionally crafted customer service email will create a positive impression with the customers. Below we will reveal to you … Read more
You pay your customer service representatives to interact with your customers every day, but do you train them on how to do this well? Many managers make the mistake of thinking the interpersonal communication comes easy to everyone on their front line, but some reps may need more assistance in this area than others. We … Read more