Mikhail Naumov

Conversational Process Automation: Understand and Resolve Customer Intent Cost-Effectively

December 8, 2025August 31, 2018 by Mikhail Naumov

Learn how a recent innovation called Conversational Process Automation is truly making it possible to understand customer intent, and do so cost-effectively..

AI is the Powerhouse Enabling Friendly Customer Service

December 8, 2025June 1, 2018 by Mikhail Naumov

In today’s empathy economy companies are increasingly turning to artificial intelligence tools to enable and drive an effective and friendly customer service operation..

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Gen Z’s Search for Truth Is Rewriting the Rules of Customer Experience
10 Best Customer Complaint Channels
The Era of Context: How AI Translation is Mastering the Human Touch
Why Having Good Customer Service is Essential for Online Businesses
Why Brands Are Still Cautious About AI In Customer Service

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8×8 Expands AI Studio with Real-Time Voice Translation and Multi-LLM Support
Atento Unveils New AI Solutions Suite for In-House CX Operations
Adobe Announces General Availability of CX Enterprise Coworker
Sprinklr Unveils LLM Insights to Help Brands Navigate AI-Generated Search Results
SuccessKPI Recognized Among Top Workforce Management Providers in New DMG Report

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Advanced Fintech And NeoBanks Software Development Solutions
Why a Route Planner Is Part of Great Customer Service
50 Ways to Say Thank You for a Quick Response
How a Personal Injury Lawyer Builds and Presents Your Legal Case
The True Value of Self-Service Customer Analytics for Retail

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What Is the Abilene Paradox? A Simple Guide for Service Teams
What are the 7 Rs of Logistics?
What are the Five Stages of Team Development and Performance?
What are the Ten Principles of Reinvention?
What Are The Clarkson Principles of Stakeholder Management?

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