Mikhail Naumov

Conversational Process Automation: Understand and Resolve Customer Intent Cost-Effectively

December 8, 2025August 31, 2018 by Mikhail Naumov

Learn how a recent innovation called Conversational Process Automation is truly making it possible to understand customer intent, and do so cost-effectively..

AI is the Powerhouse Enabling Friendly Customer Service

December 8, 2025June 1, 2018 by Mikhail Naumov

In today’s empathy economy companies are increasingly turning to artificial intelligence tools to enable and drive an effective and friendly customer service operation..

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Latest Articles

What Is the Gap Model of Service Quality and Why It Matters
AI Chatbots in 2026: Handling Complex Industry Queries
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Latest News

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Knowledge Base

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Manager's Toolbox

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