Twilio Launches Next-Generation Customer Engagement Platform
Twilio has unveiled its next-generation customer engagement platform at the SIGNAL 2025 conference in San Francisco, designed for the AI- and data-powered world..
CSM Newsdesk
Milesight’s Smart Restroom Tech: Redefining Customer Experience
Managing restrooms in high-traffic venues has traditionally been a logistical juggling act. Restroom congestion, delayed cleaning and hygiene challenges all disrupt the overall customer experience..
Spice Island Beach Resort Receives Customer Excellence Honor from British Airways Holidays
Grenada’s iconic Resort has once again demonstrated why it is a beacon of luxury and hospitality in the Caribbean. The resort has been awarded the British Airways Holidays Customer Excellence Award..
Revealed: Fintechs with the Most Customer Complaints
With rapid growth comes growing pains, and fresh data from the Financial Ombudsman Service (FOS) suggests some of the fintech giants are also leading in a less favorable area – customer complaints..
Boosting Customer Service: Target Claims Express Self-Checkout Success
Last year, Target rolled out its new Express Self-Checkout lanes across nearly 2,000 stores with the goal of making the checkout process faster and more convenient. The results are in..
Shaping the Future of Broadband Experience with the Broadband Forum
Regardless of the application, customers’ satisfaction doesn’t just rely on raw speed or bandwidth anymore. It extends to the Quality of Experience (QoE) provided by their Broadband Service Provider (BSP)..
Airports Face $695 Million Loss Due to Passenger Dissatisfaction
New AI-driven research has uncovered a critical ‘emotional experience gap’ at America’s busiest airports, putting $695 million in annual revenue at risk due to poor passenger experiences..
Oman CX Forum 2025: Elevating Customer Experiences
On May 28, 2025, the Oman CX Forum, hosted at the prestigious St. Regis Al Mouj Muscat Resort, will act as the hub for innovation, collaboration, and recognition in customer experience strategies..
Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award
The Talk Awards honor businesses across the United States for their commitment to customer satisfaction. Here we celebrate three businesses that have achieved consistent excellence for an impressive 16 years..
Armenia Outshines Europe in Service Excellence, Says Expert
When most people think of countries with exceptional customer service, a few traditional names may come to mind—but Armenia is quickly proving it deserves its place on this list..
The Future of Customer Support? Realbotix Introduces AI-Powered Robots
The future of customer service is here, and it’s equipped with cutting-edge AI and groundbreaking humanoid robotics. Realbotix will showcase an AI-powered customer service robot at the Tix4 booth, Las Vegas..
BluStream Doubles Its User Base and Appoints VP of Product Marketing
BluStream, the leader in product experience for CPG, subscription, and retail, announced its continued growth and strengthened leadership team to meet the increased demand for customer connection..
GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location
GeoComputing Group, a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland.
Netigate Appoints New CCO Benedict Geissler to Expand Its Total Experience Management SaaS
Netigate, a leading European provider of AI-powered customer and employee experience management SaaS solutions, has appointed Benedict Geissler as its new Chief Commercial Officer..
Instro AI Assistant Deployed by AMADA Creating Global Knowledge Base Saving Nearly 1,000 Field Engineer Hours to Date
Instro AI Solutions has announced the deployment of the Instro AI Assistant at AMADA giving the company a chat-based support system combining machine documentation and engineer service records..
OneShot.ai Launches Execution OS: The Antidote to Digital Workers
Today, OneShot.ai announced the public release of its Execution OS—a GTM (go-to-market) operating system that blends multi-agent AI, on-demand GTM specialists, and a real-time Analysis Engine..
Aquant Named to CRM Magazine’s 2025 CRM Top 100 List for Driving Agentic AI Innovation in Service
Aquant, the leader in domain-specific AI for servicing complex equipment, has been named to Destination CRM’s 2025 Top 100 CRM Companies list, recognizing the most innovative companies..
First Orion Launches Protect+ Safeguards Businesses from Inbound Spam and Scam Calls
First Orion, a leader in branded communication solutions today announced the launch of Protect+ Risk Detection, a data-driven, signal-responsive AI solution for inbound spam and scam call protection..
Synthflow Named Grid Leader in G2’s Spring 2025 Awards for Voice AI Solutions
Synthflow, the fast-growing voice AI platform transforming customer interactions with human-like phone calls, has been recognised as a Grid Leader in G2’s prestigious Spring 2025 Awards, securing its position..