CSM Newsdesk 
Allina Health has introduced “Alli,” an AI agent powered by SoundHound AI’s Amelia conversational AI platform to streamline patient access and enhance customer service. Alli operates within Allina Health’s CX center..
Salesforce is set to acquire Informatica, an AI-powered cloud data management company, in an $8 billion equity deal. The acquisition is aimed at enhancing Salesforce’s data infrastructure and agentic AI..
The Ministry of Industry and Commerce’s Metal Testing Center in Bahrain was honored with a prestigious Golden Shield under the government’s ‘Taqyeem 5’ service evaluation initiative..
ENTOUCH has been awarded the Customer Service Award by the Business Intelligence Group for its excellence in energy management solutions and smart building technology..
Bright Pattern and OmniSphere360 have announced a partnership to combine AI-powered contact center software with unified communication solutions. The partnership aims to provide AI-enhanced customer journeys..
New India Assurance Co. Ltd., Oman, has been honored with the Times of Oman Best Brand in Customer Experience Award in the insurance category at the Oman CX Awards 2025..
Toshiba has partnered with Olímpica S.A. to enhance customer experiences and modernize checkout processes. Olímpica S.A. becomes the first retailer in Latin America to implement Toshiba’s full ELERA Security Suite..
Salesforce has introduced Agentforce for Financial Services, a new AI-driven solution designed to help financial institutions manage their dwindling workforces and rising client expectations..
UK consumers could receive up to £70 each following a £200m settlement approved by the Competition Appeal Tribunal against Mastercard. The lawsuit concerns transaction fees imposed from 1992 to 2008..
ISC-CX has introduced an AI-powered CX Intelligence Framework, revolutionizing customer experience measurement. The framework combines traditional in-store evaluations with advanced AI..
Alorica Inc. has launched CX2GO, a plug-and-play contact center solution tailored for startups, small and medium-sized businesses and fast-growing companies. CX2GO offers advanced technology and real-time insights..
Jabra has introduced Engage AI Complete, which incorporates real-time speech-to-text transcription and generative AI to enhance agent performance and customer interactions. The platform offers live coaching..
Asia Motors, a division of YKA and the exclusive distributor of Kaiyi vehicles in Bahrain, has been awarded the Outstanding Service Award from Kaiyi Global. The award was presented to Sandeep Chandran..
VisitorsCoverage, the global travel insurance marketplace and a pioneer in insurtech, has been honored with a Bronze Stevie Award for Customer Service Team of the Year at the 2025 American Business Awards..
Swedish fintech giant Klarna is in the news once again. Here, we attempt to unravel the controversial ‘Rehiring Humans’ headlines. Earlier news reports claimed the company embraced AI, then didn’t, but now does (!)
Seven-Eleven Japan is taking a significant leap into the future of retail by testing autonomous robot deliveries on public roads. This innovative initiative aims to address the growing need for efficient deliveries..
35% of UK consumers have utilized AI for shopping, marking a 39% increase from the previous year. That’s according to a survey conducted by Censuswide which involved 2,000 UK adults, providing customer insights..
DoorDash and Wing are taking food delivery to new heights in Charlotte, North Carolina. The two industry leaders have partnered to launch a drone delivery service, allowing customers to enjoy fast deliveries..
Wolters Kluwer Health has received the 2024 NorthFace ScoreBoard Service Award for exceptional customer support through its Ovid and Lippincott customer service organizations. This marks the 14th consecutive year..