CSM Newsdesk

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, a leading AI research and deployment company..

EvaluAgent has become the first to integrate Chat GPT into quality assurance call centre software industry wide – introducing SmartScore –  a major milestone for the industry..

Calabrio has announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access..

The security company, which protects high net worth individuals and commercial assets, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system..

MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. A 30 day free trial is available..

Waterfield Tech, a leading customer engagement solutions provider today announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies..

Ringover will exhibit at the Recruitment Agency Expo, hosted at the Excel London on 21 and 22 March, 2023. Exhibiting from stand E25, Ringover will demonstrate its cloud communications system..

Darlington Borough Council has selected PCI Pal to manage its contact centre payment security and ensure it adheres to the compliance standards  relating to card-based payment transactions..

Landbot, the no-code chatbot platform for conversational experiences, has launched an industry report that confirms WhatsApp is the up-and-coming communication channel for businesses..

Localz, leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience..

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange..

Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo enable Waterfield Tech to deepen conversational AI expertise and expand global reach..

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. Sabio will provide crucial network and managed service support..

Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. Calabrio helps empower contact centres..

GoSee, which provides car, campervan and RV hire, has partnered with PCI Pal, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments..

A RWS report reveals 44% of global consumers are frustrated by the dominance of the English language on the internet and technology and only 23% feel brands understand their cultural needs and priorities..

PCI Pal is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats..

TDCX, an award-winning digital customer experience (CX) solutions provider for innovative technology, announced today the launch of its first Digital CX Center of Excellence in Singapore..