CSM Newsdesk

PCI Pal, the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022..

Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores and quality of support ratings..

Event-led engagement platform Airmeet, today announced that it has raised $35M USD Series B from Prosus Ventures, Sistema,  Sequoia Capital India, RingCentral Ventures, and others..

LINK Mobility, Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry and healthcare services..

EvaluAgent, who specialise in enabling Contact Centres Agents to have better conversations through their Performance Improvement platform, are celebrating a record 2021 which saw revenues double..

K3, which provides business‐critical software solutions, today announced its acquisition of ViJi (Sas). The combined solutions will boost fashion and apparel brands to be more sustainable and ethical..

Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. PCI Pal will be joined by other leaders in the payments and CX industry..

Frictionless payments and protection from fraudulent transactions are priorities for both contact centres and customers. Read more in this article by Rob Crutchington, Managing Director of Encoded..

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin..

Hammer, an Infovista company, has announced the appointment of John D’Anna as its new President. The experienced leader will drive and fulfill booming demand for Hammer customer experience assurance..

To help you stay informed and ready to tackle the year ahead, Reuters Events invite you to their latest webinar featuring Nationwide, Omni Hotels & Resorts, Ricoh and Hootsuite. Register now!

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange..

PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. Key findings highlight the importance of organisations to deliver a truly omnichannel service..

PCI Pal, the global provider of secure payment solutions, is working closely with Talkdesk to provide a growing list of customers with innovative customer service and security capabilities..

Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary vendor in Ventana Research’s 2022 Value Index on Agent Management..

Hinduja Global Solutions (HGS) (listed in BSE & NSE) today unveiled a new brand identity for its ongoing evolution into a digital-led, people-driven organization that is transforming customer experiences (CX)..

The omni-channel chatbot solution not only allows customer service agents to find answers to customer questions quickly and simply, but also allows customers to find answers to straightforward questions..

TTEC Holdings today announced that the AWS Partner Network (APN) has recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect..