4 Reasons Why Call Tracking is Crucial to Your Customer Service Targets
Customers have higher expectations for customer service compared to one year ago which has left many organizations reviewing their operations to meet targets..
Natalia Selby
5 Call Metrics Digital Agencies Can’t Afford to Ignore
As more and more businesses are allocating budget to dominate the online market, find out how can you determine how your campaigns are performing and ensure your agency can prove its value to clients..
5 Common Attribution Problems All Sites Suffer From
Attribution modelling is a set of rules that determines which touchpoints during a customer’s journey have resulted in the highest amount of conversions, allowing you to pinpoint the marketing channels that are driving the most revenue. Without attribution modelling, knowing whether your marketing campaigns need to be optimised becomes almost impossible. While attribution modelling has … Read more
5 Tips to Help Your Customers Communicate With You Across Time Zones
The internet has made it easier for businesses to expand and sell internationally; however, communicating with customers across different time zones can be challenging..
The 5 Biggest Preventable Failings in Customer Service
We’re full steam ahead into the digital age, where most of your customers spend a couple of seconds searching and find endless companies that offer similar services and products to your business. So with it seemingly so easy for a prospect to choose a business over yours, how do you set yourself apart from the … Read more