Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Nikolaus Kimla

Pipeliner CRM Introduces a New and Powerful Set of Analytics with Enhanced Reporting Options

December 8, 2025April 1, 2021 by Nikolaus Kimla
Customer selecting CRM Software

New functionalities include performance indicators and quota forecasting plus a set of visual aides to help sales leaders ascertain current and future performance trends. Nikolaus Kimla explains..

In Choosing a CRM, Company Culture Reigns King

December 8, 2025March 10, 2020 by Nikolaus Kimla
CRM user

When deciding on a CRM application—or for just about any software application—many companies consider service to be synonymous with ease of use. .

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Beyond “This Call May Be Recorded”: Why Modern Contact Center AI Demands a Transparency Overhaul
  • How to Build a Strong Customer Engagement Strategy
  • Turning Negative Feedback Into a Competitive Advantage
  • How AI Agents Are Changing the Way Businesses Connect Their Systems
  • Who Holds the Strings? If You Control the ‘Outcome’ You Can Stand Behind It

Latest News

  • Salesforce Unveils AIforce Bringing Full Platform Power to Any Interface
  • Lightsage Raises $4M to Build the Growth Stack for Internet Software’s Newest Customer: AI Agents
  • Genesys Puts Agentic AI to Work Across the Customer Journey
  • Quiq Launches Voice Assist: Agentic AI That Acts During Live Calls
  • Kohl’s Appoints Arianne Parisi as Chief Customer Officer

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact