Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Palak Dalal Bhatia

Monitor Customer Health from Siloed Information to Prevent Churn

December 8, 2025May 26, 2022 by Palak Dalal Bhatia
Smilies

With proactive monitoring of customer health scores, CX teams can resolve issues that lead to dissatisfied customers before they hit the crisis point. Palak Dalal Bhatia, founder and CEO of IrisAgent explains how..

Moving toward Predictive Customer Analytics for Excellent Customer Support

December 8, 2025May 12, 2022 by Palak Dalal Bhatia

Predictive customer support means that support teams resolve issues before they occur and sometimes even before customers are aware of them. Palak Dalal Bhatia, founder and CEO of IrisAgent explains..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • 10 Ways to Spot Root Causes Before Customer Complaints
  • Why the EU Act Should Not Stop Companies from Using AI in Customer Service
  • Navigating the EU AI Act: A Roadmap for CX Leaders
  • Why Exceptional Customer Service Is the Foundation of a Successful Tile Store
  • 6 Amazing Ways AI Is Changing Customer Support

Latest News

  • Observe.AI and AWS Form Strategic Alliance to Scale AI Agents in the Contact Center
  • Gartner Names eGain a Leader in Magic Quadrant for Customer Service Knowledge Management Systems
  • Burger King Empowers Managers as Your Way Champions to Better Serve Customers
  • transcosmos Unveils trans-DX Plus for Support, Integrating Autonomous AI Agents
  • Bank of America Deploys GenAI to EricaAssist Empowering 18,000 Customer Service Representatives

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact