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Palak Dalal Bhatia

Monitor Customer Health from Siloed Information to Prevent Churn

December 8, 2025May 26, 2022 by Palak Dalal Bhatia
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With proactive monitoring of customer health scores, CX teams can resolve issues that lead to dissatisfied customers before they hit the crisis point. Palak Dalal Bhatia, founder and CEO of IrisAgent explains how..

Moving toward Predictive Customer Analytics for Excellent Customer Support

December 8, 2025May 12, 2022 by Palak Dalal Bhatia

Predictive customer support means that support teams resolve issues before they occur and sometimes even before customers are aware of them. Palak Dalal Bhatia, founder and CEO of IrisAgent explains..

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