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Phil Jordan

How AI and Automation Are Already Delivering Enhanced Contact Centre Advisor Performance

December 8, 2025March 22, 2023 by Phil Jordan
Phil Jordan, AI & Automation Specialist, Sabio Group

Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. Phil Jordan, AI & Automation Specialist at Sabio Group, investigates..

Amazon’s Alexa? Google’s Nest? What’s The Value in This Technology?

December 8, 2025January 19, 2023 by Phil Jordan
Man using Amazon Alexa with his laptop

Recent news articles are telling us that the world of voice assistants is struggling, with the latest industry murmurings involving Amazon’s Alexa and it being described as a “colossal failure”. Phil Jordan of Sabio, investigates..

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