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Priya Iyer

Give Your Customers the Gift of Live Engagement This Christmas

December 8, 2025November 7, 2018 by Priya Iyer
Online shopping

Priya Iyer, Chairman & CEO at Vee24 explains why Live Engagement could be the answer for online retailers looking to differentiate themselves in a very crowded marketplace..

Does AI Mean the End for Contact Centres?

December 8, 2025April 1, 2018 by Priya Iyer
AI in the call center

Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience..

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Latest Articles

  • Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

  • Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise
  • Upstream Works Launches Totalix Contact Center Platform
  • 75% of B2B Leaders Trust Human Guidance Over AI
  • Robert Downey Jr. Joins SPECS as Honorary Chief Customer Experience Officer
  • Microsoft Brings AI Agents and Analytics to Existing Contact Centers

Knowledge Base

  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

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