Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience..
Richard Pinnington
Remote Workforce Management – From Survive to Thrive in 3 Easy Steps
It’s time to use the all-round benefits of WFM to ensure your contact centre thrives. Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times..