Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Ron Ackerman

How to: Listen, Understand and Leverage Customer Voices

December 8, 2025May 5, 2015 by Ron Ackerman

Psssst… “the Boss is Hearing Voices”. What shall we do? Learn more about Predictive Business Analytics in this article by Ron Ackerman.

The Purpose of a Company is to Create Customers

December 8, 2025March 3, 2014 by Ron Ackerman
Peter Drucker

Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid
  • Journeys UK: Why Avaya Believes Contact Centre Orchestration Will Shape Customer Experience AI
  • 10 Ways to Spot Root Causes Before Customer Complaints
  • Why the EU Act Should Not Stop Companies from Using AI in Customer Service

Latest News

  • Clearwave Unveils Unified Agentic AI Workforce to Automate Patient Journeys
  • Stagecoach Launches Dedicated Customer Service Bus in West Sussex
  • £17.9bn Expected Consumer Spend This Golden Quarter Will Prove Harder for Marketers to Win, Epsilon Research Shows
  • Echovane Raises Funding to Make Complex Market Research a Done-For-You AI-Native Service
  • 8×8 Broadens AI Capabilities Across the Enterprise

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact