Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Ron Ackerman

How to: Listen, Understand and Leverage Customer Voices

December 8, 2025May 5, 2015 by Ron Ackerman

Psssst… “the Boss is Hearing Voices”. What shall we do? Learn more about Predictive Business Analytics in this article by Ron Ackerman.

The Purpose of a Company is to Create Customers

December 8, 2025March 3, 2014 by Ron Ackerman
Peter Drucker

Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How Smart Queue Management Is Redefining Customer Service
  • How to Read an AI Resolution Rate Before You Believe It
  • What Is Agentic Personalization?
  • Beyond “This Call May Be Recorded”: Why Modern Contact Center AI Demands a Transparency Overhaul
  • How to Build a Strong Customer Engagement Strategy

Latest News

  • Dedication to Customers Earns Top Awards at UK Power Networks
  • Locus Rolls Out Delivery Promise Management Ahead of Peak Season
  • The Self-Service Revolution: How In-Store Automation Is Moving from Checkout Lane to Core Infrastructure
  • Stonly Unveils Business Process Agents to Target Complex Customer Service Workflows
  • Salesforce Unveils AIforce Bringing Full Platform Power to Any Interface

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact