Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Sébastien Baranyai

Finding the Right Match for Your Customer-Facing Position

December 8, 2025March 24, 2022 by Sébastien Baranyai
Customer service employees

Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients..

Bad Customer Complaint Handling Can Ruin a Brand’s Reputation

December 8, 2025November 22, 2019 by Sébastien Baranyai
United Airlines

The story of what happened when one single dissatisfied customer went out of his way to tell the world about his bad experience..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Hire for Heart: Why Attitude Rules Customer Service
  • How To Create a Brand Name That Reflects Business Goals and Unique Identity
  • Car Shipping Quotes: Why the Lowest Bid Usually Costs More
  • Sabio’s AI Chief: “AI’s ‘Token-Maxing’ Era Is Over; End of Subsidies Now Forcing Corporate Reckoning”
  • 5 Fulfillment Mistakes Growing E-commerce Brands Must Avoid

Latest News

  • evaluagent and Fynto Announce Strategic CX Partnership
  • Crescendo Launches the AI-Native Customer Experience Platform
  • Verizon Partners with Google Cloud to Scale Gemini Enterprise Across CX and Operations
  • European Contact Centre and Customer Service Awards Unveils Shortlisted Finalists
  • Clearwave Unveils Unified Agentic AI Workforce to Automate Patient Journeys

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact