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Sébastien Baranyai

Finding the Right Match for Your Customer-Facing Position

December 8, 2025March 24, 2022 by Sébastien Baranyai
Customer service employees

Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients..

Bad Customer Complaint Handling Can Ruin a Brand’s Reputation

December 8, 2025November 22, 2019 by Sébastien Baranyai
United Airlines

The story of what happened when one single dissatisfied customer went out of his way to tell the world about his bad experience..

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