Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Sébastien Baranyai

Finding the Right Match for Your Customer-Facing Position

December 8, 2025March 24, 2022 by Sébastien Baranyai
Customer service employees

Considering the number of companies with similar offers and the fact that many face-to-face interactions are going digital, your brand must compete to remain authentic and maintain the trust of its clients..

Bad Customer Complaint Handling Can Ruin a Brand’s Reputation

December 8, 2025November 22, 2019 by Sébastien Baranyai
United Airlines

The story of what happened when one single dissatisfied customer went out of his way to tell the world about his bad experience..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

  • Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise
  • Upstream Works Launches Totalix Contact Center Platform
  • 75% of B2B Leaders Trust Human Guidance Over AI
  • Robert Downey Jr. Joins SPECS as Honorary Chief Customer Experience Officer
  • Microsoft Brings AI Agents and Analytics to Existing Contact Centers

Knowledge Base

  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact