Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Sue Marcus

The Impact of COVID-19 on Customer Service Job Market Trends

December 8, 2025July 13, 2020 by Sue Marcus
Women wearing mask while shopping

The coronavirus pandemic has drastically impacted every sector and industry, perhaps none more so than the customer service job family..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • Complaints About Automated Nuisance Calls Nearly Triple – Why a Human Answer Matters
  • How to Make Automated Customer Experience More Human
  • Social Media Standards for Customer Service Managers
  • Saying “I’m Sorry” Isn’t Enough: The Real Secret to Keeping Customers
  • First Call Resolution for Voice Agents: When a Resolved Call Leads to Another Call

Latest News

  • One in Five Brits Think Customer Service Has Got Worse Over the Past Year
  • RingCentral Adds AI Workforce Management Capabilities to RingCX
  • Salesforce to Acquire Voice AI Company Cresta
  • Ofcom Considers Tougher Rules as Parcel Delivery Complaints Rise
  • Upstream Works Launches Totalix Contact Center Platform

Knowledge Base

  • Jawnys Now Available on DoorDash, UberEats and GrubHub
  • How To Turn Your Side Hustle Into a Real Business During National Entrepreneurship Month
  • How to Treat Nervous Dental Patients
  • Are These SMS About Mis-Sold Car Finance Legit?
  • Why European Countries Take Different Approaches to Loot Box Regulation

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact