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Susan Friesen

10 Steps to Preparing Your Business for GDPR

December 8, 2025May 11, 2018 by Susan Friesen
GDPR Guide

The General Data Protection Regulation (GDPR) is a new set of rules that will soon be mandated for those businesses dealing with European consumers. Here’s what you need to know..

10 Ways to Keep Customers Through Kindness

December 8, 2025October 15, 2017 by Susan Friesen
Kindness quote

Susan Friesen explains why being generous in your business will result in more loyal customers..

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Latest Articles

  • The Enterprise AI Bottleneck: Why Legacy CX Infrastructure Is Slowing AI Transformation
  • How Customer Segmentation Improves Customer Experience
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  • EESI Global: Mission, Architecture, and Operating Principles of an International Self-Regulatory Platform
  • How to Monitor AI and Human Customer Support in Real Time

Latest News

  • The Right to a Real Person: Ireland’s New CX Mandate for Online Finance
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  • SOTpay Launches Chloe, the Securafone AI Booking Concierge Helping Hotels Win Back Direct Bookings
  • Zenarate Extends its Frontline Performance Platform with Evolve, Delivering a Unified Approach to Human + AI Performance
  • Guardian Research: US Consumers Report Growing Despair Over Automated CX

Knowledge Base

  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service
  • 50 Ways to Say Thank You for a Quick Response
  • How a Personal Injury Lawyer Builds and Presents Your Legal Case

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

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