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Tabitha Langley

Excuse Me, But Do You Even Have Customer Service Training?

December 8, 2025April 12, 2022 by Tabitha Langley
Angry customer on the phone

One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. Their words can cause you to question your own abilities..

Chatbots and Automation: I Don’t Think We’re Quite There Yet

December 8, 2025March 22, 2022 by Tabitha Langley
Neon chatbot sign

The rise of automation in customer service has become more prominent within many industries. But along with the positives and time saving tasks it can provide, it can also prove to be a deterrent for its users..

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Knowledge Base

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Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
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