Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Tabitha Langley

Excuse Me, But Do You Even Have Customer Service Training?

December 8, 2025April 12, 2022 by Tabitha Langley
Angry customer on the phone

One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. Their words can cause you to question your own abilities..

Chatbots and Automation: I Don’t Think We’re Quite There Yet

December 8, 2025March 22, 2022 by Tabitha Langley
Neon chatbot sign

The rise of automation in customer service has become more prominent within many industries. But along with the positives and time saving tasks it can provide, it can also prove to be a deterrent for its users..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • How to Build a Strong Customer Engagement Strategy
  • Turning Negative Feedback Into a Competitive Advantage
  • How AI Agents Are Changing the Way Businesses Connect Their Systems
  • Who Holds the Strings? If You Control the ‘Outcome’ You Can Stand Behind It
  • Anticipatory Customer Service: Help Before Customers Ask

Latest News

  • Salesforce Unveils AIforce Bringing Full Platform Power to Any Interface
  • Lightsage Raises $4M to Build the Growth Stack for Internet Software’s Newest Customer: AI Agents
  • Genesys Puts Agentic AI to Work Across the Customer Journey
  • Quiq Launches Voice Assist: Agentic AI That Acts During Live Calls
  • Kohl’s Appoints Arianne Parisi as Chief Customer Officer

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What Is Atkinson’s Theory of Customer Satisfaction?
  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact