Skip to content
CSM – Customer Service Manager Magazine
Customer Connect 2026
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact

Victor Obando

Five Keys to Growing and Optimizing Your Customer Service Team

December 8, 2025April 17, 2024 by Victor Obando
Victor Obando, VP of Customer Solutions, ActivTrak

Victor Obando, VP of Customer Solutions at ActivTrak, discusses how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return..

Customer Connect Expo 2026
CSM Newsletter

Search

Latest Articles

  • The 10 Pillars of Customer Experience
  • The Enterprise AI Bottleneck: Why Legacy CX Infrastructure Is Slowing AI Transformation
  • How Customer Segmentation Improves Customer Experience
  • How KFC Handles Customer Complaints
  • EESI Global: Mission, Architecture, and Operating Principles of an International Self-Regulatory Platform

Latest News

  • Nationwide Claims Top Spot for Customer Service as Financial Sector Overtakes Retail
  • Ofcom Hits Virgin Media with £28m Fine Over Deliberate Cancellation Barriers
  • Customer Complaints Highlight Growing Frustration with AI
  • Amazon Connect Launches Agentic CX Designer to Streamline AI Self-Service
  • Salesforce Debuts Agentforce Help Agent with Outcome-Based Pricing

Knowledge Base

  • Why European Countries Take Different Approaches to Loot Box Regulation
  • 10 Practical Ways to Capture Customer Preferences
  • 14 Summer Wedding Gift Ideas That Feel Seasonal and Special
  • What to Look for in Advanced Fintech And NeoBanks Software Development Solutions
  • Why a Route Planner Is Part of Great Customer Service

Manager's Toolbox

  • What is Kotler’s Theory of Customer Satisfaction?
  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2026
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Contact