Customer Service Articles

To excel in customer service, it’s essential to understand what works and what doesn’t. Here’s a list of 21 customer service do’s and don’ts that can transform your interactions and create memorable experiences..

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial..

One of the greatest impacts of 3D configurators is the enhanced customer journey. With 3D configuration technology, users can now experience furniture digitally as if they were examining it in person..

Customers in the town of Chippenham, UK are upset over the increased number of self-service checkouts at a local Sainsbury’s leading to long queues. He we look at some of the pros and cons of self-checkouts..

The impact of Word of Mouth (WOM) on business cannot be underestimated. Traditional marketing methods still hold value, but the influence of an authentic customer recommendation is unparalleled..

For one week a year, the spotlight shines on the people who make a difference behind the scenes: customer service professionals. Here are ten inventive ways to celebrate the people who matter most..

Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention..

National Customer Service Week is an opportunity to talk about service in all its forms, and today’s theme is Effective Service Leadership. Effective leadership plays a crucial role in quality management..

Discover how AI tools transform job searching on professional networking sites like LinkedIn. Learn about common job search challenges and how the latest platforms can help you find and apply to jobs faster..

National Customer Service Week is a time to reflect on the impact that advanced technology is having in the customer service space – including the shift from traditional customer service to elevated customer experiences..

In an effort to evaluate customer satisfaction and perception of AI and machine translation technologies, Lokalise undertook a comparative study of feedback from 2023 and 2024. Their findings indicate strides..

Customer service is an essential cornerstone that’s bolstered the success of the UK’s eyewear eCommerce industry. These three strategies illustrate how various online retailers have been able to keep customers happy..

Customer expectations are constantly evolving. People want quick, easy, and personalized solutions to their problems, whether they call for help, message through an app, or send an email..

Technology is fast changing how businesses connect with customers in 2024. It’s more than chatbots or AI assistants; it’s about real, practical benefits that boost customer satisfaction..

This Customer Service Week, I want to extend a heartfelt thank you to all customer service professionals around the world. Your dedication, perseverance, and positive attitude inspire us all. You are truly the unsung heroes!

Exceptional customer service has historically been linked with high levels of human interaction. The more frequent dealings with a person, in real life or over the phone, the higher the perception of great service..

Did you know that increasing customer retention rates by 5% can boost your profits by up to 125%? That’s according to a well-known study by Bain & Company. Existing customers are worth their weight in gold..

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening worker protections and enhancing employee welfare. Jim Fleming of Sabio Group, investigates..

Customer service thrives online when it meets technical standards, yet some companies excel in this area while others struggle. As a result, you need to know what makes the difference. Here are the key requirements..