Customer Service News

Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal..

Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience..

Insights from three analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times..

Macro 4 has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to their customer journeys..

Air France KLM ESSC has continued its partnership with Thrive, which has involved the development of an employee engagement and communications app, ‘My Wem’..

This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021..

BigChange today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation.. 

Energy metering company Providor has transformed its business with the latest mobile technology to become one of the primary smart metering companies..

Verint today announced that it has completed the spin-off of Cognyte Software, a milestone that marks the start of Verint’s journey as a pure-play customer engagement vendor..

A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) rapidly improved the customer experience provided to merchants in spite of the challenges created by the pandemic..

Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions..

Multi-angle, livestreaming customer support accelerates machine repairs, improves remote training and facilitates long distance collaboration for machine operators and technicians..

Shoppers are proving to be fickle when they don’t get what they want from mobile sites of brands which are not fit for purpose on their device or browser. here are ten tips for a Mobile-First Strategy..

Industry leaders from across the global payments and security space including Oracle and PayPal will feature at a virtual conference on 24th February 2021..

Calabrio has achieved leading results of the featured vendors in three of four vendor and product satisfaction categories in the Workforce Optimization Product and Market Report..

According to a survey from Workbooks, the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago..

CodeBroker today announced CS Resolve, a digital appeasement solution that provides instant value to an unhappy customer, for immediate conflict de-escalation..

Calabrio, the customer experience intelligence company has extended its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex..

As we approach 2021, Michael Tansini at Speechmatics explains how automatic speech recognition can result in better conversations while offering a 360-degree view of customer interactions..