The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Enterprise digital transformation consultancy and IT services firm ECS has helped South East Water (SEW) achieve business continuity for its 2.2 million customers during the Covid-19 pandemic..
Red Box has partnered with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses..
Ford Motor Company CFO Tim Stone announced today that he will join ASAPP Inc., the research-driven artificial intelligence company advancing the future of productivity and efficiency in customer experience (CX)..
Exciting new capability provides an added secure payment option for PCI Pal customers, allowing callers to speak payment details securely..
mGage, a leading global mobile messaging provider, has launched the first-of-its-kind solution to bring Mobile Payments within the Rich Communication Services (RCS) channel..
Businesses no longer have to choose between clunky email ticketing systems that work for their team and the modern, messenger-based experience customers demand..
Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange..
Join 25+ industry leading speakers, ranging from across the customer service, experience, care and support communities at this free virtual event..
Utilizing Bluetooth Tracing Technology, Contact Harald is giving businesses a new way to keep their employees and customers protected with one simple proximity tracking card..
Revuze has created an innovative solution to acing marketing research using AI technology to analyze product listings and track customer reactions..
As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete..
A good driver has the communication and customer care skills to maintain a professional and friendly manner in their day to day role, as well as acting as a human connection..
Critizr’s customer feedback technology will now integrate with Google’s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..
In this Reuters Events webinar hear from leaders at Pizza Hut, Extended Stay America, Gladly and HP discuss the strategies that will lead your business towards best-in-class customer service..
The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support..
Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar on how AI is allowing for more accurate, well-informed responses..
Results of a new study released by Calabrio show most contact centres are embracing work changes and expect them to benefit the industry long term..
Azure Event Hub users can now easily migrate their logs to one centralised data management platform, eliminating the complexity of logging and data analysis..
Vee24, the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement..