Customer Service News

Week in, week out it seems we read about another retailer that has bitten the dust. So, how can UK high streets survive? Read on to learn more..

Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..

Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..

Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX..

Newest version of ID R&D unifies enrollment across channels with a 10X increase in biometric matching speed..

Join experts from Gucci, Sky and Customer Lifeguard in this free webinar to uncover how to strategize for the future with a successful multichannel customer experience..

Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK..

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024..

VoiceFoundry, an SDP-accredited Amazon Connect consulting partner and reseller and provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon Connect..

In this free webinar you’ll hear from Frontier Airlines, GE Digital and Allied Telecom on how they are using data to personalize experiences and stay one step ahead of the competition..

Coveo is launching its new Coveo for ServiceNow solutions, bringing a whole new level of enterprise content access and relevance into the interactions between agents using ServiceNow and their customers..

By building and formalizing a learning curriculum that’s customized by audience, Nintex has provided customers with an accessible, relevant library of resources..

Driving Mobility, a nationwide network of independent organisations that offers professional advice and assessments for people who need to gain or retain independence through mobility, has appointed CRM specialists Silverbear to deliver its digital transformation programme. Drivers of change: Edward Trewhella, Chief Executive at Driving Mobility (back left), and members of the Driving Mobility team … Read more

Huawei is recruiting Customer Experience Officers in key markets to help drive its customer-first approach. Huawei, the global technology company, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in … Read more

Here you can view the attendee list for the forthcoming Customer Service Summit West and claim a special $200 discount..

The Bosch team from Liverpool were presented with the award earlier this week. Frost & Sullivan praised the use of our innovative Robotic Process Automation (RPA) solution and Artificial Intelligence (AI) in global automation..

United Utilities’ service recovery team won the treble at The UK Complaint Handling Awards 2019 in March..

In this free webinar, Incite Group have gathered together leading executives to share their advice on how they are building exceptional customer support teams..

A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics..