The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Leading housebuilder Redrow was awarded the highly coveted Social Customer Service Team of the Year title at the 2019 UKCCF Awards. The annual awards, held by the UK Contact Centre Forum (UKCCF), aim to recognise individuals, teams and company best practice amongst the 6,000+ contact centres based across the UK, rewarding innovation, teamwork, employee engagement, … Read more
Ever wondered how you can use AI to improve engagement and satisfaction? Or maybe you’d love to gain more insights into your customers’ behavior? Learn more..
B2B customer support software provider cites company growth driven by year-over-year increases in multi-year customer agreements and larger deal values..
Axis Group has successfully achieved the ServiceMark Accreditation from The Institute of Customer Service..
A quick look at the internet and you’ll see chatbots are trending right now. These AI-powered apps are making great strides in providing solutions for enhancing the customer experience. One such chatbot solution is being developed for the healthcare market by a company called TNH Health. And investors are showing interest; Valor Capital Group has … Read more
New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer sentiment about chatbots and automation in customer service. The study also zeroes in on opinions on … Read more
Poor performance and focus on social media damages trust and risks future revenues..
Join the experts who will discuss real-time communications, customer expectations and the changes that are to come..
Join Localz first Innovation Breakfast! Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things..
The changing landscape of customer experience and why brands are still getting complaint handling wrong..
Northern Powergrid, the company responsible for the electricity network that powers everyday life for more than 8 million people across the North East, Yorkshire and northern Lincolnshire, has launched a new service to help customers who are British Sign Language users get the information they need about an electricity connection or power cut. The innovative … Read more
Hear from Google, Home Depot, Mastercard, and Microsoft on how they are optimizing their workforce and harnessing new technology to deliver the ultimate customer experience..
Do you believe customer service needs to be recognized as more than just a cost-center? Ready to enact change? Check out Incite’s CS/CX event, reputably the must-attend strategy meeting for east coasters..
The North of England’s gas distributor, Northern Gas Networks (NGN), has been shortlisted as finalists for three international awards..
Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security..
The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward..
Week in, week out it seems we read about another retailer that has bitten the dust. So, how can UK high streets survive? Read on to learn more..
Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..
Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..