The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
EBI.AI has announced that Coop Sweden, one of the largest grocery retailers in the country, has successfully started to preview its virtual assistant, Cooper. .
Metroline Fire & Security has implemented a cloud based system that combines back office software with vehicle tracking and a mobile app from Leeds-based BigChange..
Dan Rhodes, Head of Customer Service at Morrison Utility Services reports on the impact of the pandemic and outlines the organisation’s ‘Every Customer Counts’ program..
NICE today announced the availability of a trial version for its next-generation Automation Studio, expediting enterprise adaption to remote business operations..
Silverbear will deliver CRM infrastructure platform built on Microsoft Dynamics that can be scaled in line with the regulatory body’s growth..
A nationwide study observed the attitude amongst the UK workforce towards remote working and the increased use of video conferencing tools..
Europa Contact Centre has appointed John Cole as Head of Sales in its first major appointment since the business came into being last year..
Sand Studio have released an AR camera, screen sharing and real-time voice chat in one app to make remote support easier than ever..
Join the next free Reuters Events webinar to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement..
Capital City College Group has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology..
Power cuts are rare, but if there’s ever a lengthy power cut UK Power Networks are offering to get customers a takeaway delivered..
The results of a recent survey reveal 40% of UK workers judge their colleagues on how their house looks over video conferencing..
Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began..
Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..
Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre..
Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..
Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..
Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..
Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..