Customer Service News

Capital City College Group has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology..

Power cuts are rare, but if there’s ever a lengthy power cut UK Power Networks  are offering to get customers a takeaway delivered..

The results of a recent survey reveal 40% of UK workers judge their colleagues on how their house looks over video conferencing..

Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began..

Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..

Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre..

Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..

Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..

Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..

Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..

EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..

Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. Learn more in this in-depth case study..

Avaya is helping businesses, educational institutions, healthcare providers, governments and other organizations quickly adapt to a remote workforce..

Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..

A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..

This event has been postponed to 15th & 16th September 2020 Due to Increase in International Travel Restrictions. The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 15th & 16th September 2020, when the Customer & User Experience Expo has its highly anticipated return … Read more

ID R&D, the award-winning biometric solutions provider has announced the newest release of its voice biometric solution, IDVoiceTM version 2.11.