Revuze Launches a New Product Listing Optimization Tool For Marketplace Rankings
Revuze has created an innovative solution to acing marketing research using AI technology to analyze product listings and track customer reactions..
Customer Service News
The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
3 COVID-19 Marketing Campaigns That Were Perceived as Positive
As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete..
How Haulage and Delivery Drivers Have Helped During COVID-19
A good driver has the communication and customer care skills to maintain a professional and friendly manner in their day to day role, as well as acting as a human connection..
Critizr Now Integrates With Google’s Business Messages
Critizr’s customer feedback technology will now integrate with Google’s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..
Free Webinar: The Customer Service Leader of the Future
In this Reuters Events webinar hear from leaders at Pizza Hut, Extended Stay America, Gladly and HP discuss the strategies that will lead your business towards best-in-class customer service..
Intercom Transforms Customer Support With the Introduction of the Conversational Support Funnel
The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support..
Free Webinar: Transform the Way Your Business Responds to Customers Through AI
Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar on how AI is allowing for more accurate, well-informed responses..
Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres
Results of a new study released by Calabrio show most contact centres are embracing work changes and expect them to benefit the industry long term..
Logit.io Announce Closer Integration for Azure Event Hub
Azure Event Hub users can now easily migrate their logs to one centralised data management platform, eliminating the complexity of logging and data analysis..
The Future of Live Engagement Is Here as Vee24 Launches V11 Intelligent Conversational Experience
Vee24, the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement..
Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI
EBI.AI has announced that Coop Sweden, one of the largest grocery retailers in the country, has successfully started to preview its virtual assistant, Cooper. .
Metroline Transforms Field Services with BigChange Tracking and Mobile Working Tech
Metroline Fire & Security has implemented a cloud based system that combines back office software with vehicle tracking and a mobile app from Leeds-based BigChange..
Customer Service on the Utility Sector Frontline During COVID-19
Dan Rhodes, Head of Customer Service at Morrison Utility Services reports on the impact of the pandemic and outlines the organisation’s ‘Every Customer Counts’ program..
NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio
NICE today announced the availability of a trial version for its next-generation Automation Studio, expediting enterprise adaption to remote business operations..
UK and Ireland’s Membership CRM Specialist Delivers a Class Act
Silverbear will deliver CRM infrastructure platform built on Microsoft Dynamics that can be scaled in line with the regulatory body’s growth..
Study Shows Video Conferencing Could Be the Key to Solving Workplace Anxiety
A nationwide study observed the attitude amongst the UK workforce towards remote working and the increased use of video conferencing tools..
Europa Contact Centre Appoints Head of Sales to Drive Growth
Europa Contact Centre has appointed John Cole as Head of Sales in its first major appointment since the business came into being last year..
AirDroid Business Introduces Remote Support for Business to Empower Customer Service Teams
Sand Studio have released an AR camera, screen sharing and real-time voice chat in one app to make remote support easier than ever..
Free Webinar: Increasing Customer Engagement to Reduce Resolution Times
Join the next free Reuters Events webinar to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement..