These days, we’re all exploring ways to support team collaboration. Whether your customer service team is working 100% in different locations, or exploring a hybrid arrangement, you’re seeking ways to make it easier to share ideas, brainstorm, and communicate effectively. As the business world continues to evolve new ways of bringing teams closer together, from … Read more
When you think about customer service, it’s often tied to businesses that offer products and services to consumers. Be that as it may, customer service is an essential skill in most industries.Take education, for instance. The schools and staff provide a service to the customers (i.e., students and parents). Whether publicly or privately funded, schools … Read more
What is a credit score? It can be described as a way to measure your financial health. Financing your studies, getting a car loan or a mortgage all depend on whether or not you have good credit. In some instances, employers will even run a credit check on potential new hires. If you have poor … Read more
Many workers nationwide may have got injured in the workplace at least once during their employment. When employees suffer a work-related injury or sickness, they can apply for a workers’ comp claim to receive benefits while they recover. This refers to on-the-job injuries specifically, even if the employee is delivering or traveling for their employer. … Read more
If you are a manager responsible for the shipment of your customers’ orders, you may have come across the term flatbed transportation. In this article we explain exactly what flatbed trucking is and the benefits of using this service. A flatbed service means using an open trailer to transport cargo. When a huge size cargo … Read more
Statistics show that about 58% of American consumers will switch companies because of poor customer service. There is, therefore, a need for businesses to invest in customer service and marketing techniques to encourage their clients to keep supporting their services and products. While most businesses view these two aspects as different departments, blending them can produce greater … Read more
The mobile app industry is booming and with the increasing number of available apps on the market, it’s more important than ever that you do everything possible to stand out. The need for customer service increases exponentially with the rise of more and more apps affecting how society interacts. With the assistance of different data … Read more
Scaling your business is an exciting challenge for any company. This concept is frequently used interchangeably with growing a business, but you need to understand that these are two distinct concepts – and they need to be treated as such. Company growth is related to scaling, but you can seemingly have one without the other. … Read more
While specific industries may have suffered significant losses due to the pandemic, various digital industries grew massively. One such industry is the online gaming market. Business is expanding and customer support continues to develop. When traditional land-based casinos began to close their doors to patrons to promote quarantine and social distancing protocols, the online casino … Read more
It would be something of an understatement if we were to say that finding new employment is challenging. No matter what has led to you landing in this position, finding a new job takes a great deal of time and effort and can feel downright deflating at times. However, while that might very well be … Read more
When you are in charge of a business, you are likely always thinking of new ways to improve your location all the time. Depending on what kind of business you are in, keeping your customers content and comfortable is pivotal. Whether you’re a car dealership or an office, increasing the number of amenities your clients … Read more
As a customer service manager, you’ve got to be on top of your game to deliver solid results. Sometimes, that’s not always easy because there are so many demands on your time and attention. From supervising employees, monitoring customer feedback to integrating new ways to retain existing customers, you wear a lot of hats on … Read more
Are you ready to improve your goal setting for customer service? Sometimes it feels as if we are out at sea and we need some support, steering, and guidance. If you’ve been feeling a little overwhelmed, it could be that you’re looking too much at the big sea and not noticing opportunities for incremental change. … Read more
The global gaming industry saw historic increase in revenue this year but it was the inclusion and the performance of crypto gaming coins which surprised everyone. Blockchain gaming has come a long way since inception and it is clear to see that from the success of a few leading crypto gaming coins like Axie Infinity’s … Read more
Everyone loves a good movie. Just ask Hollywood. Even as people are watching more video entertainment at home and investing in entertainment systems that make some theaters blush, movies are constantly breaking new records. Not even the pandemic could stop them. There is something about escaping for a few hours to a new place and … Read more
“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder Social media has evolved into a whole new world in itself. It has a huge fan following among generations X, Y, and Z. … Read more
Enterprise-sized businesses are their own highly particularized beast. They are in a different class when it comes to just about everything. In a large office, just keeping the lights on and the air cooled or heated is a major production. For the large office, everything is so much more expensive. It would shock the average … Read more
Are you looking to expand your business into another country, region, or territory? If you are considering expansion, it helps to consider that people are at the heart of contact centers. With this in mind, let’s explore some of the key things to consider when expanding. Onboard New Employees Streamline onboarding. In many businesses such … Read more
A buyer persona is one of those buzzwords thrown around in Marketing and Product Management. How frequently it is used will make you think everyone knows exactly what it is. However, buyer personas are often a concept many don’t fully understand. So, if this is your first time inquiring about what buyer persona is, you … Read more