Knowledge Base

The U.S. engineering sector is estimated to generate in the region of $236.9 billion in revenue a year, according to a recent industry report. While the sector is renowned for its superb range of innovations and ideas, it is also known to under-perform in one crucial department: customer service. Although customer service may not be … Read more

Lockdown has presented businesses across the continent with a range of challenges. But it’s also provided several opportunities to step back and revaluate some older practices, and see if there isn’t a new way of doing things. Energy use is an obvious case in point. How might we take advantage of the lockdown, and slash … Read more

As lockdown continues, construction on-site productivity is predicted to fall by 12% if current conditions persist, according to the Royal Institution of Chartered Surveyors. These conditions are largely defined by the availability of supply and labor. With most of the world’s workforce having to work remotely, an option not available for construction, the industrial industry finds itself at … Read more

We all have different things that we are good at. If you are a people person and are great at communicating and helping other people you should consider a career in customer service. When most people think of customer service jobs, they think of people who work in a call centre who listen to other … Read more

Social media is the perfect channel for nurturing and converting leads into paying customers..

Sooner or later, everyone needs the help of a plumber. However, whether you’ll be someone whose daily planner is filled with scheduled appointments or not, depends on a variety of things. One of the most important factors to influence the success of your business is good customer service. This is the backbone of your company. … Read more

With the ongoing process of globalization, international conferences have become a regular aspect of almost every business. But there is one obstacle that still exists despite our development. It’s called the language barrier. In your international business career, you’ve probably noticed that not every person you meet speaks fluent English. Not being able to communicate … Read more

In today’s unprecedented times, some consumers are getting into financial difficulties. They may be considering an individual voluntary arrangement. Gordana Jovanović gives his opinion. An individual voluntary arrangement (IVA) is a formal agreement between consumers and creditors that can help people repay their debts at an affordable amount. IVAs are legally binding agreements that can … Read more

The Bureau of Labor Statistics has stated that workplace violence is responsible for 2% of work-related injuries and 16% of workplace-related fatalities. This violence is often caused by robberies and disgruntled workers, but if you’re in front-line customer service chances it’s possible you’ve been threatened with violence by a customer on more than one occasion. … Read more

A law firm is nothing without a good client base – but a good customer relationship isn’t built overnight. In order to form a strong connection and give your client the most satisfying experience, you need to start with a good first impression, which is, of course, good customer service! There are plenty of factors … Read more

Amazon is an online retailer that has been with us for over a quarter of a century and its efficiency and popularity are now the envy of the world. Amazon was founded in 1994 by Jeff Bezos in Seattle, U.S.A. It is a company that, while it came from humble beginnings, is now one of … Read more

If you’re running an eCommerce business, you already know how much competition there is in today’s online world. Read on to learn how to ensure your business succeeds..

Employees often misunderstand the difference between getting laid off and getting fired. They may think the term, “laid off” is just a euphemism for firing, but in actuality, it is a legally different form of terminating someone’s employment. The main difference between getting fired and getting laid off is that when an employee is fired, … Read more

The Wonderlic test is something that is regularly taken by those attempting to gain employment or start a career in corporate America. Whether you’re a student that’s trying to gain admission in a college, a college athlete that’s aiming for a shot at the NFL, or just an honest job hunter, it is very likely … Read more

With customers better informed and more aware than ever, businesses need to pay special attention to the service they provide. Outstanding customer service is the key to ensuring your company leads the way. Here are ten ways to help you provide outstanding customer service. Be polite, helpful, and knowledgeable One of the golden rules in … Read more

If you have a customer service team then you will know how important it is for you to try and make sure that they have the support they need to do their job right. If you don’t then you may find that they end up not doing their job properly at all and this can … Read more

Inventory management has a pivotal role when it comes to good customer service management. A person with convenient access to data can match the right order to the right customer, meaning, they can provide customers with precise information about stock levels. A company holds inventory to deliver the selected items to its customers when they … Read more

Every once in a while, someone gets offended by someone else. That’s just the way life works, isn’t it? When that kind of a mindset gets transferred to the workplace, though, things get a little bit trickier. That’s when you realize that it’s definitely not the way life works, or, at least it’s not the … Read more