CSM Contributor 
Conduent, a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical..
The new digitally-native payment product, powered by open banking technology, offers consumers the choice to instantly Pay By Bank, authorising payments via their mobile banking app or online banking portal..
There are many reasons why you might want to outsource to the call center market. You may be new to outsourcing and wondering how exactly this service can help you. This short guide can help..
You have probably heard the term employee engagement being coined by many business leaders since the start of the pandemic. A physical distance between companies and employees makes it increasingly difficult for organisations to create engagement, and, as one of the departments that relies on human interaction, customer support was one of the most affected … Read more
From early 2020, the onset of the pandemic took everyone by surprise and various sectors have suffered from the effects that still extend till now. Young people had to face the challenge of gaining school work experience in an era where social distancing and other lockdown rules pose obstacles. This article will draw points from … Read more
Customer service should always be a priority for garages, because keeping your customers happy is vital for retention as well as developing a positive reputation and word-of-mouth marketing (which is hugely important in this industry). In times like this, customer service is even more important as people are more likely to have questions and may … Read more
The future of business is customer-centric. Especially after the pandemic, it’s more important than ever for companies to create meaningful customer interactions across all communication touchpoints and focus on engagement rather than aggressive self-promotion. Customer expectations and needs have changed: people still want to save money and get the best quality, but they no longer … Read more
Smooth and quick shipping is essential to ecommerce business success. Implementing effective shipping strategies will satisfy customers and keep them coming back for more..
Providing a good after sales service is vital for software companies. Making sure their customers are satisfied and all their problems are taken care of will help the company retain customers in the future. It can also encourage previous customers to come back and invest in software down the line. Providing a poor after sales … Read more
Online sales are expected to account for 18.1% of all retail sales worldwide in 2021, reports Oberlo, and by 2023, this percentage is predicted to rise to 22%. The vertiginous rise of Amazon is testimony not only to the power of ecommerce, but also to the value given by customers to fast shipping and easy returns policies. … Read more
Social media has become an integral part of our daily lives as we use it in a wide range of functions. Businesses now use social media as a marketing tool in many aspects, like elevating the company’s customer service..
Search engine algorithms have come a long way since the late 90s and early 2000s when they were quite easily manipulated by SEOs. SEOs used tactics such as keyword stuffing and black hat link building to gain rankings for particular keywords with ease. The problem was that using these tactics provided a poor user experience … Read more
It’s an exciting life being a business owner. The possibilities are endless, and there’s nothing quite like watching something you created grow and develop. However, having a successful business isn’t just as simple as opening your door and watching the money flood in. There are going to be a number of requirements and difficulties you … Read more
If you want to make sure that you are delivering the best possible customer service to your customers, find out some of our tips and tricks for levelling up here. When you are running an online business, having a good system in place that promotes excellent customer service is essential. If you can’t communicate effectively … Read more
Although the skills needed to create engaging and valuable experiences are the same, the reasons why people contact customer service have changed a lot in recent years. Here we look at the topic of sustainability..
When a company wants to build a mobile app, a common question always comes up: should the company use an app that is “off the shelf” or should the company use bespoke apps? In order to make the right decision, the company has to examine a number of factors. These include the budget allocated for … Read more
Patient portal software is a new tool utilized by health service providers to improve client satisfaction and streamline clinic activities. We take a closer look below at the platform, and its pros and cons..
CX covers every stage of the consumer process and developing and properly deploying data sets will provide you with a clear path forward to inspire your customers and improve the experience..
In a perfect world, businesses would sell their products and services quickly and easily and always encounter only positive-minded customers who are beforehand ready to make a purchase. Unfortunately, that’s not the world that we live in. Thus, on your path, you will encounter all sorts of customers, including those that might leave you frustrated, … Read more