CSM Contributor 
Based on ASQ’s Global State of Quality Research: Discoveries 2013, Customer Service Managers can enhance the pay-off of corporate quality initiatives by providing Voice of the Customer, revenue and word of mouth impact estimates and proactive customer education services..
Jay Manangan suggests 5 long-lasting benefits of good customer service..
Increase brand awareness and establish your name by enhancing your reputation..
Keeping customers is critical in these unpredictable times. Here are a few tips for success..
Here is an infographic by Impact Learning that explores the undeniable link between social media and customer service..
Portals can give vendors the tools to provide the best customer experience but only if they are actually used..
Being aware of the underlying trends in customer service is essential for the success of any business. Here are Micah Solomon’s top six trends. Customer Service Trend #1 Customers Expect Anticipatory Technological Behavior and Aggregated Information — Instantly. Today’s customers aren’t willing to search for information, or to wait too long in line to get … Read more
While the golden days of service with a smile are by no means over, and the key to providing great customer service still comes down to our people skills, incorporating the latest technology could give your business’s customer service that extra boost to set you apart from your competitors. In this article, we’ll explore different … Read more
Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, … Read more
How to improve the customer experience with digital signatures..
Is your Service Desk’s customer service seen as an asset or a liability?
Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..
Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. The goal of CRM is to help a company maintain current customers, as well as gain new customers..
Are you looking for a brief overview of Customer Relationship Management and CRM Software? You’re in the right place..
Customer service number and customer care contact details for aol..
A good customer service strategy is essential to maintain customer loyalty and retention. In this article you will learn how to achieve good customer service..
Call centres, contact centres, help desks, etc., not all are bad. Likewise, not all are good..
Sometimes giving good customer service doesn’t have to cost a fortune..
