How to Write a Cover Letter for a Customer Service Job

Writing a CV

It is not a secret that finding a position in the competitive job market today is hard work. Of course, there are experienced professionals who are lucky enough that companies are headhunting them, and not vice versa. These people do not need a writing guide on how to write cover letters. But if you are … Read more

5 Tips for Writing Satisfying Customer Service Responses

Call Center Operator talking to customer

There is a saying that gives an advantage to the customer in every case: ‘’the customer is always right’’. Everyone who has worked with customers knows that this can’t be further from the truth. At times, handling difficult customers is almost impossible. In those cases, you have to cut the cords and very often, defend … Read more

Challenges That Manufacturers Face and How Small Industrial Robots Can Be of Help

Industrial cobots

Implementing industrial robots within a manufacturing setting can be an arduous task. There are various logistical and financial factors to consider before you can leverage a robot to automate your operations. Small industrial robots are designed to execute a vast range of tasks. Still, manufacturers face nearly the same challenges when it comes to their … Read more

Christmas Parties for Employees: What Not to Do

Christmas office party

Well, it’s that time of year again. Even if you are not the most social person in your office, this tends to be the time where most of the company get together and hopefully, have a good time. Of course, definitions of good times vary between individuals. Suffice to say, it’s the extreme definitions that … Read more

5 Golden Rules of Customer Service for a Flooring Business

Wooden floor

Successful companies always keep their customers happy. They adopt strict codes of customer ethics and enforce it in all areas of their business. The outcome is that customers reward them with their increased loyalty and devotion to the firm. As a result, companies are able to maintain market leadership position that helps them survive and … Read more

What Customers Care About the Most in Car Insurance

Automotive customer experience

The needs of car insurance customers have never been so complicated. They need good coverage at fair prices and easy ways to filing claims with minimal amount of paperwork and back-and-forths. An increasing number of insurers are offering additional services such as roadside assistance to differentiate themselves. The industry, while more incumbent heavy, is also … Read more

How Can Green Businesses Improve Customer Experience?

Green customer service team

Recent studies show that more than 80% of global customers feel that businesses should adopt sustainable practices and that 37% of them cite environmental impact as the main factor they consider before making a purchase. With environmental concerns at an all-time high and a worrying succession of natural disasters showing that climate change is indeed … Read more

The Impact of Brexit on International Customer Service

Brexit and freeports

Using the power of the internet and low-cost communications, doing business all over the world has never been easier than it is today. And with English being the unofficial “international business language”, the United Kingdom is uniquely placed to take advantage of the growth in global trade. Language isn’t the only thing the Brits have … Read more

Why Customer Service Matters in Belgium

Business meeting in Belgium

Is 2020 the year you plan to open up your own business in Belgium? If so, there is no doubt that you have plenty on your plate in terms of preparing for this next big step. Clearly, you want your business to get a positive and robust start so that it can succeed, not just … Read more

What Really Matters in Real Estate Customer Service

Property managers

Real estate may be most famous for being all about location, but the reality is that you can’t overlook the importance of customer service. Real estate investors tend to focus on the bottom line but ignoring customer service will literally cost them. Let’s discuss what really matters in real estate customer service. Furthermore, we’ll provide … Read more

How Commercial (B2B) Lawyers Can Improve Customer Service

Commercial lawyer supporting customers

All businesses need to offer a good level of customer service if they want to stay afloat. Of course, exceptional customer service can help you to stand out from the crowd and gain a bigger share of the market. However, law firms have traditionally shied away from introducing customer-led initiatives. As companies routinely require the … Read more

Signs You’re No Longer Happy With Your Job

Unhappy employee at work

Finding a job where you get to pursue your passion is almost impossible for many of us. Most of the time, we end up getting a job that will help us pay the bills instead of our dream careers. I remember the movie “The Devil Wears Prada”, the main character Andrea played by Anne Hathaway … Read more

A Guide to Starting Podcasting for Business

Business podcast

If you have been keeping abreast of the latest business and business and marketing trends, then you are familiar with the current buzz around podcasts. Recent studies conducted by Ofcom indicate that podcasts are now a flourishing online platform, which is attracting an ever-expanding audience. It has been suggested that around six million adults tune … Read more

How to Transform Your Low-Morale Team

team building meeting

If we were to roll back the decades, there was almost no such thing as a “low morale team”. Employees accepted their environment, good or bad, and that was the end of the matter. Suffice to say, things have turned on their head. While employees don’t have all of the power, the fact that there … Read more

Selling Cars Is About Experience, Not Specs – Start Showing People What They Want

Automotive customer experience

Car advertising long relied upon a few simple points to bolster a vehicles desirability; namely horsepower, acceleration and speed, however this is no longer an option for marketers as legislation introduced in the UK means that these things are now banned in advertising due to potentially promoting reckless or unsafe driving with buyers. Not only … Read more

How to Make Your Business More Customer-Friendly

Customer shopping in a store

Competition in any type of business can get pretty tough. Everybody wants to gain an edge and are always on the lookout for new techniques to accomplish it. If you are looking to make a real difference, you should make customer service a priority. However, do not expect to see results overnight. Customer service is … Read more

3 Secrets to Avoiding Job Burnout in Customer Service

Stressed out customer service representative

Everyone who has ever held a job is familiar with burnout, but studies suggest that customer service workers are at a higher risk of experiencing symptoms of stress and exhaustion due to the intensely demanding nature of their work. Customer service burnout is thus worryingly common. Dealing with dissatisfied customers and having to mediate complicated … Read more