Ozonetel has introduced CXi Switch, a novel internet communication product aimed at facilitating instant voice and digital interactions across various touchpoints, offering an alternative to traditional telecom channels.
Despite the increasing digital adoption by customers, many enterprises still struggle to provide real-time engagement, with about 75% of interactions relying on telecom, leading to delayed and disconnected conversations that can result in missed business opportunities.
CXi Switch, integrated within the oneCXi platform, acts as a core routing engine enabling seamless one-click conversations between businesses and customers across multiple channels such as apps, websites, ads, and more, enhancing brand engagement and conversions.
By leveraging internet communication, CXi Switch empowers businesses to manage conversations effectively throughout the customer lifecycle, leading to improved brand engagement, higher conversions through contextual interactions, and increased customer retention.
Chaitanya Chokkareddy, the Chief Technology Officer at Ozonetel, highlighted the company’s increased focus on AI-driven innovations in customer experience, emphasizing the importance of leveraging solutions like CXi Switch to enhance customer interactions and create compelling experiences.
Chokkareddy expressed the vision behind CXi Switch, aiming to revolutionize business communication by enabling instant conversations across touchpoints with just one click, thereby enhancing brand experiences and streamlining customer interactions.
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