Salesforce has introduced Agentforce for Financial Services, a new AI-driven solution designed to help financial institutions manage their dwindling workforces and rising client expectations..
UK consumers could receive up to £70 each following a £200m settlement approved by the Competition Appeal Tribunal against Mastercard. The lawsuit concerns transaction fees imposed from 1992 to 2008..
ISC-CX has introduced an AI-powered CX Intelligence Framework, revolutionizing customer experience measurement. The framework combines traditional in-store evaluations with advanced AI..
Alorica Inc. has launched CX2GO, a plug-and-play contact center solution tailored for startups, small and medium-sized businesses and fast-growing companies. CX2GO offers advanced technology and real-time insights..
Customers remember not only what you say but also the feelings you evoke in them. A quick fix, a friendly vibe, or a smooth experience sticks with them long after the chat ends. The secret sauce isn’t luck, it’s training..
Jabra has introduced Engage AI Complete, which incorporates real-time speech-to-text transcription and generative AI to enhance agent performance and customer interactions. The platform offers live coaching..
According to FICO’s Bank Customer Experience Survey, 90% of Canadians prioritize CX as much as the banking products themselves. Here’s how Canadian banks can leverage customer experience..
Asia Motors, a division of YKA and the exclusive distributor of Kaiyi vehicles in Bahrain, has been awarded the Outstanding Service Award from Kaiyi Global. The award was presented to Sandeep Chandran..
International Customer Support Day is held annually on the third Wednesday in May. It was established to recognize and honor the hard work, expertise, and dedication of customer support professionals around the globe..
Zendesk provides a powerful AI-driven contact center solution suitable for businesses of all sizes, offering flexibility and a robust infrastructure. The platform helps manage high call volumes and adjust to new demands..
VisitorsCoverage, the global travel insurance marketplace and a pioneer in insurtech, has been honored with a Bronze Stevie Award for Customer Service Team of the Year at the 2025 American Business Awards..
In the fast-moving hospitality industry, the customer experience has transcended traditional notions of service. Today, it’s about delivering personalised, seamless, and emotionally resonant experiences..
Swedish fintech giant Klarna is in the news once again. Here, we attempt to unravel the controversial ‘Rehiring Humans’ headlines. Earlier news reports claimed the company embraced AI, then didn’t, but now does (!)
Here are 10 trends that are revolutionizing digital customer experience in banking. From innovative technologies to customer-first strategies, these trends highlight how banks can stay competitive..
Consumers are craving a more tangible, immersive interaction that digital alone cannot provide. The shift, dubbed the “Return of Touch” (RoT), highlights the growing demand for more tactile experiences..
Sentiment analysis is the process of analyzing text data to determine the emotional tone behind it. Simply put, it’s a way for businesses to find out whether the content of a review, tweet, or article expresses positive..
Hiring and retaining employees in customer service is an ongoing challenge. Here’s how your business can adapt to meet these challenges and tap into the talent and energy Gen Z can bring to your team..
Seven-Eleven Japan is taking a significant leap into the future of retail by testing autonomous robot deliveries on public roads. This innovative initiative aims to address the growing need for efficient deliveries..
35% of UK consumers have utilized AI for shopping, marking a 39% increase from the previous year. That’s according to a survey conducted by Censuswide which involved 2,000 UK adults, providing customer insights..