In a world where speed, efficiency, and autonomy define customer expectations, the traditional service model is undergoing a dramatic transformation. Hannah Pollard, Head of Service Experience at Canon UK, explains..
In the last few months, around one million new cryptocurrencies have been created, revealing a level of efficiency that should inspire other industries, including customer services. What can support teams learn?
The packaging materials you choose can make or break your customer’s first impression. When a customer receives their order, the unboxing experience sets the tone for their entire relationship with your brand..
Cashback websites have come a long way since their early days of offering basic discounts. In today’s highly competitive digital economy, these platforms have transformed into full-featured ecosystems..
In this guide, we’ll explore seven essential customer experience tools that support teams can use to enhance communication, streamline workflows, and deliver memorable service at scale..
Customers — and especially younger generations — are increasingly looking for brands that share their values, and environmental responsibility sits high on that list. From start-ups to global corporations..
Customer expectations have changed. Today, people don’t just want help—they want help that feels personal. That’s why more companies now use CRM to personalize every interaction..
Businesses are being forced to reevaluate how they operate, plan, and grow. Shifts in consumer behavior, technological advancements, regulatory reforms, and global events can all throw conventional..
Here, we explore ten compelling reasons why implementing test automation tools in your customer service operations can revolutionize how you serve customers and drive business growth..
Ultatel has introduced the Intelligent Voice AI Agent, a virtual assistant that handles routine business tasks with empathy and professionalism. The AI agent seamlessly integrates with Ultatel’s cloud phone system..
NiCE has announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s CXone Mpower..
Cekura, an eight-month-old startup, has successfully raised a $2.4 million seed round led by Y Combinator to refine AI voice agents. Founded by IIT Bombay alumni Sidhant Kabra, Tarush Agarwal, and Shashij Gupta..
RingCentral has announced the general availability of its AI Receptionist (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place..
Customer journey analytics examine every touchpoint a customer has with your business, from initial awareness to post-purchase support. By analyzing this data, you can identify specific moments..
SAP has launched a new cloud edition of SAP Customer Checkout, offering a seamless, efficient, and scalable point-of-sale solution for various industries. The cloud edition includes two components..
Thoma Bravo is in advanced talks to acquire Verint, the customer relationship software company, amidst the AI revolution impacting the CRM sector. The deal value remains undisclosed..
Predictive routing leverages advanced analytics and machine learning to anticipate customer needs and optimize their journey through every touchpoint. Here we explore how predictive routing works..
TalkTalk is enhancing its customer service capabilities by leveraging NiCE’s AI-powered platform, CXone Mpower. The collaboration aims to consolidate TalkTalk’s various operating systems into a unified AI platform..
Trailways has been recognized as one of the top three bus companies in the United States by USA Today’s 10 Best Readers’ Choice Awards 2025. The award acknowledges Trailways for its commitment to travel..