In the world of fast-moving consumer Goods (FMCG), product recalls are an inevitable challenge that brands must confront. The key question is; what can brands do to be better prepared and mitigate the damage?
The Airports Council International (ACI) World, in partnership with Amadeus, unveiled the 2024 ASQ Airport Experience Awards winners. The awards recognize airports for their exceptional passenger experiences..
According to a new report, the customer service market size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0 billion by 2035, growing at a CAGR of 4.94% during the forecast period..
SmartBear, a leading provider of software quality and visibility solutions, is the winner of two Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. Joe Joyce eared global honors..
Whether through help-desk interactions, marketing messages, or automated responses, voice moulds perception and can ultimately determine customer loyalty. A company’s tone of voice is more than just words..
Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it drives forward..
The online casino industry is hyper-competitive. There is a limit to how much a casino can give away in promotions to acquire a new customer, and there are only so many games that publishers are distributing..
Liveops, a leading provider of outsourced customer service solutions, has been awarded two Gold Stevie® Awards in the 19th Annual Stevie® Awards for Sales & Customer Service..
The fast-food giant McDonald’s aims to raise the bar for efficiency and customer service by rolling out AI technologies across all 43,000 global locations. With ambitious goals to improve speed and accuracy..
Telkomsel and Tencent Cloud have signed a strategic partnership at the Mobile World Congress 2025 in Barcelona focusing on AI and cloud-based solutions. The partnership aims to accelerate digital transformation..
The A’ Sales, Contact Center, and Customer Service Design Award is a global benchmark for recognizing and celebrating innovation in customer service design, where customer experience can make or break a brand..
Despite the buzz surrounding AI and CX, most organisations are still finding their feet and unsure where to turn for guidance, according to insights from Sabio Group’s AI Community Day..
Power firm UK Power Networks has won the top prize for employee engagement strategy at the UK Institute of Customer Service’s prestigious annual awards. Judges liked the firm’s approach to staff retention..
Demonstrating active appreciation to clients helps financial advisors build trust bonds and achieves better client satisfaction while generating referrals. A strategically built client appreciation system enables advisors..
Hiring outside help for customer service can really change things for a company. Lower costs? Check. Improved efficiency? Absolutely. More time to focus on your business’s core goals? Let’s go!
The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th..
Product returns are a fact of life for most businesses. Whether it’s a sizing issue, a defective item, or simply a change of heart, customers value the opportunity to return products—and they expect it to be hassle-free..
Impressions really matter, especially the first ones, and you will want to get this right to ensure that your customers come back and see you again. How do you determine if you are making a good impression?
Companies are counting on the cloud contact center flexibility for enhanced communication, making it easy for customers to contact the company in several different ways. The following are the five most critical..